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Hi, I’m Paula Leigh Brooks, a dedicated customer service and operations professional with more than a decade of experience in fast-paced hospitality, education, and administration. I pride myself on delivering exceptional service, leading diverse teams, and building strong client relationships through clear communication and practical problem-solving. I excel at designing efficient processes, coordinating cross-functional teams, and adapting to diverse cultural backgrounds to meet business objectives and drive continuous improvement.…Hi, I’m Paula Leigh Brooks, a dedicated customer service and operations professional with more than a decade of experience in fast-paced hospitality, education, and administration. I pride myself on delivering exceptional service, leading diverse teams, and building strong client relationships through clear communication and practical problem-solving. I excel at designing efficient processes, coordinating cross-functional teams, and adapting to diverse cultural backgrounds to meet business objectives and drive continuous improvement.

Paula Leigh Brooks

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Hi, I’m Paula Leigh Brooks, a dedicated customer service and operations professional with more than a decade of experience in fast-paced hospitality, education, and administration. I pride myself on delivering exceptional service, leading diverse teams, and building strong client relationships through clear communication and practical problem-solving. I excel at designing efficient processes, coordinating cross-functional teams, and adapting to diverse cultural backgrounds to meet business objectives and drive continuous improvement.…Hi, I’m Paula Leigh Brooks, a dedicated customer service and operations professional with more than a decade of experience in fast-paced hospitality, education, and administration. I pride myself on delivering exceptional service, leading diverse teams, and building strong client relationships through clear communication and practical problem-solving. I excel at designing efficient processes, coordinating cross-functional teams, and adapting to diverse cultural backgrounds to meet business objectives and drive continuous improvement.

Available to hire

Hi, I’m Paula Leigh Brooks, a dedicated customer service and operations professional with more than a decade of experience in fast-paced hospitality, education, and administration. I pride myself on delivering exceptional service, leading diverse teams, and building strong client relationships through clear communication and practical problem-solving.

I excel at designing efficient processes, coordinating cross-functional teams, and adapting to diverse cultural backgrounds to meet business objectives and drive continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Online English Teacher at Let's Talk

January 1, 2025 - Present

Provided personalized one-on-one English lessons to students aged 5+, delivering customer-focused instruction and adapting materials based on progress.

Online English Teacher at Let's Talk Remote

January 1, 2025 - Present

Provided personalized one-on-one online English lessons to students aged 5+, communicated daily with parents and students, delivered clear reports and constructive feedback, and used interactive tools to enhance engagement while adapting materials to progress.

Board Member at Starting Point Solution Kenya

January 1, 2024 - December 31, 2024

Supporting organizational strategy and decision-making as part of the board, contributing to community empowerment and outreach initiatives; overseeing administrative operations and volunteer coordination; planning and implementing education and youth mentorship programs.

Board Member at Starting Point Solutions Kenya

January 1, 2024 - Present

Supported organizational strategy and decision-making as part of the board; contributed to community empowerment and outreach, oversaw administrative operations, communications, and volunteer coordination; helped plan programs focused on education, youth mentorship, and family support.

Homeschool Teacher at USA/Kenya Remote

January 1, 2020 - December 31, 2020

Delivered personalized instruction across core subjects, ensured clear communication and strong engagement, assessed performance, and provided tailored support to improve outcomes and maintain progress. Maintained an organized, positive learning environment through problem-solving and guidance.

Online English Teacher at Dada ABC

January 1, 2017 - December 31, 2017

Delivered one-on-one online sessions while managing ongoing client relationships with both students and parents. Monitored and documented progress, provided regular feedback, and addressed concerns promptly to maintain engagement and retention. Developed cross-cultural communication and virtual-service skills.

Vocational Teacher at Happy Home

January 1, 2015 - Present

Delivered vocational instruction to students and supported learning across core subjects; ensured clear communication and strong engagement with learners and parents.

Vocational Teacher at Happy Home, Homa Bay

January 1, 2015 - December 31, 2015

Delivered vocational instruction, supported learners with diverse needs, and facilitated career readiness discussions with stakeholders.

Hotel Manager at Accor Hotels

January 1, 2013 - December 31, 2013

Oversaw daily front-office operations across two hotel towers, led a team of 25, ensured exceptional guest service, adherence to standards, and financial administration.

Hotel Manager at Astor Hotels

January 1, 2012 - December 31, 2012

Managed two award-winning hostels, ensuring top-tier customer experience and operational efficiency. Led a team of 25, ensured compliance with service standards, and oversaw guest relations, onboarding, performance, budgets, and quality control.

Office Manager / State Administrator at TSA Telco Group

January 1, 2007 - Present

Managed customer service operations, staff coordination, and administrative systems for the QLD office. Oversaw vendor contracts, facilities, events, and financial administration. Served as the primary contact for client inquiries, issues, and service escalations. Developed efficient processes improving service delivery and internal communication.

Office Manager / State Administrator at TSA Telco

January 1, 2007 - December 31, 2010

Managed customer service operations, staff coordination, and administrative systems for the Queensland office. Oversaw vendor contracts, facilities, events, and financial administration; served as the primary contact for client inquiries.