Available to hire
I am a language graduate with experience in translations, digital content, and customer support in international environments. I am precise, reliable, and detail-oriented, with strong organizational skills and a natural focus on people and communication. I am motivated to grow professionally and contribute to projects that combine efficiency, technology, and real impact.
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
French
Advanced
Japanese
Fluent
Portuguese
Beginner
Work Experience
Translator at Freelance
June 1, 2007 - PresentFreelance translator, LQA reviewer, proofreader, localization, transcription, subtitling; MTPE from English to Italian, and from Japanese to Italian and to English; collaborations with multiple agencies and clients.
Customer service representative at Foundever
May 1, 2024 - November 1, 2024Customer support for Airbnb Italy - WFH - Italy; provided first contact solutions to customer queries; built relationships via written and phone communications.
Sales assistant at IQOS lounge (Alphaomega Group – Villesse, Italy)
August 1, 2023 - November 1, 2023Sales assistant; Warehouse management; Orders management; Cash register management.
Freelance phone interpreter at Translatlantic Translation Group
September 1, 2022 - PresentPhone interpretation (ENG>ITA, ITA>ENG) for various fields.
Data Entry (Freelance) at Watto Agency
November 1, 2021 - PresentData entry on Woocommerce product catalog (felliniroma.it), catalog updates and product details management.
Sales Assistant and Kitchen Designer at IKEA – Villesse, Italy
January 1, 2023 - May 1, 2023Sales assistant and kitchen designer on the dedicated Ikea kitchen planner; identify customer needs; advise on best home solutions; maintain area inventory and pricing.
Phone interpreter at Kelly Services Portugal – Lisbon
January 1, 2021 - March 1, 2022Interpretation ENG>ITA, ITA>ENG; medical, legal, financial, general, psychology fields; WFH.
Classification Specialist (Japanese) at Amazon Slovakia – Bratislava
September 1, 2019 - September 1, 2020Review and classify items into a hierarchical taxonomy; ensure data quality and accuracy of product details.
Customer service representative at Teleperformance Portugal – Lisbon
November 1, 2015 - July 1, 2019Customer Delight Specialist for Facebook ads; support SMBs; escalation handling and product knowledge; moderation.
Art exhibition guardian at Municipality of Povoletto
December 1, 2014 - January 1, 2015Guardian for the exhibition 'I colori dell’anima' of Luigi Martinis.
Clerk at Gruppo Padana – Treviso
December 1, 2012 - March 1, 2013Clerk in a floriculture company; order management; client interaction; archives; chamber of commerce tasks.
Japanese language teacher at Cultural association A.D.A.C – Venice
February 1, 2011 - June 1, 2012Teacher of Japanese language level 1; taught Japanese basics to new students.
Sales assistant at Baule d'Oriente – Venice
February 1, 2012 - March 1, 2012Sales assistant for a souvenir shop.
Assistant Librarian at Università Ca'Foscari – Venice
January 1, 2010 - December 1, 2010Civilian service volunteer; library assistance; cataloguing; Dewey Decimal; bibliographical checks.
Stage (Intern) at Fumettolandia – Udine
July 1, 2002 - September 1, 2002Internship at comic shop; sales support; merchandising.
Sales assistant at Gruppo Padana – Treviso
September 1, 2001 - September 1, 2001Sales stand involvement at International flower fair FLORMART in Padua.
Education
Master degree in Languages and Civilizations of Oriental Asia at Università Ca' Foscari di Venezia – Venice, Italy
January 11, 2030 - January 1, 2009Bachelor Degree in Languages and cultures of Oriental Asia (Japanese) at Università Ca' Foscari di Venezia – Venice, Italy
January 11, 2030 - January 1, 2007Scientific Diploma at Liceo scientifico Niccolò Copernico – Udine, Italy
January 11, 2030 - January 1, 2003Google Data Analytics Specialization (Professional Certificate) at Google
January 11, 2030 - January 1, 2023Qualifications
ECDL
January 11, 2030 - February 9, 2026Cambridge ESOL First Certificate in English (FCE)
January 11, 2030 - January 1, 2003Intensive English course with the INPDAP scholarship
January 11, 2030 - February 9, 2026First aid course (12 hrs)
January 11, 2030 - February 9, 2026Social media marketing course (48h) and Content Marketing course (48h)
January 11, 2030 - February 9, 2026Copywriter Pro from Ground Up Course (4h)
January 11, 2030 - February 9, 2026Copywriter course by Camera di commercio di Udine-Pordenone (10h)
January 11, 2030 - February 9, 2026SAP ERP essential training
January 11, 2030 - February 9, 2026Industry Experience
Media & Entertainment, Professional Services, Education, Software & Internet, Retail
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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