Available to hire
Hi, I’m Mark Joseph. I’m a Senior Software Engineer with over 9 years of experience building and integrating AI-powered applications across full-stack and cloud-native environments. I enjoy turning complex problems into reliable, scalable software and collaborating with product, data, and operations teams to deliver impact. I’m passionate about AI model integration, secure architectures, and crafting robust backend services that empower users and stakeholders.
Outside work, I’m curious about emerging technologies and love mentoring peers to grow their skills. I value clean code, thoughtful design, and strong observability to ensure teams can deliver high-quality software at scale.
Language
English
Fluent
Work Experience
Software Developer at Pride Life LLC
September 1, 2017 - December 1, 2020Designed and implemented secure payment authorization services and merchant dashboards using React and Next.js; integrated with secure payment gateway APIs; built CI/CD pipelines and containerized services to support scalable payments platform.
Software Developer at Argent Financial Group, Inc.
January 1, 2021 - September 1, 2022Developed and maintained payment-related features; built responsive merchant dashboards with React and Next.js; consumed secure payment APIs; implemented CI/CD automation via GitHub Actions and Docker; collaborated across teams to deliver robust payment solutions.
Software Engineer Intern at Pan-American Life Insurance Group
May 1, 2017 - August 1, 2017Assisted with processing dashboards in the Support Backend; performed data validation using PostgreSQL queries; implemented Redis caching under senior guidance; supported backend data validation and process improvements.
Software Developer at IS Eatz
September 1, 2022 - PresentBuilt payment gateways and secure merchant integrations; optimized frontend checkout performance using React, Next.js, and PayPal UI customization for conversion; implemented CI/CD pipelines with GitHub Actions and Docker; wrote tests with Jest to ensure stable releases across distributed payment services.
Senior Software Engineer at iSeatz
March 1, 2023 - PresentIntegrated OpenAI-powered models and LLM inference pipelines into enterprise applications to enable real-time AI-driven policy pricing and automated claim scoring. Built and maintained AI model workflows using Python, FastAPI, and LangChain to orchestrate NLP claims processing and vision AI damage assessment. Developed Django and Flask backends to manage claims workflows and policy management, and deployed microservices to AWS with Docker and CI/CD via GitHub Actions for zero-downtime releases. Implemented RAG-based retrieval pipelines and third-party AI API integrations with MongoDB for explainability and compliance. Monitored AI inference pipelines using Datadog and Sentry, and optimized PostgreSQL queries and Redis caching for low-latency responses.
Software Engineer at iSeatz
September 1, 2022 - February 28, 2023Engineered scalable AI-powered travel loyalty applications using Python and Spring Boot, improving resilience for thousands of concurrent users. Accelerated sprint velocity by ~70% with AI-assisted development tools for boilerplate generation, unit tests, and syntax optimization. Designed and deployed serverless cloud-native microservices on AWS Lambda and S3, reducing infrastructure overhead. Mentored junior developers and established Jenkins CI/CD pipelines to improve team efficiency. Optimized high-volume MySQL queries, decreasing data retrieval times by ~60% for travel bookings and transaction history.
Software Developer at Pride Life LLC
September 1, 2018 - December 31, 2020Developed interactive front-end dashboards and RESTful backend services using TypeScript and JavaScript for data-driven insurance analytics. Streamlined the software delivery lifecycle by creating GitHub Actions workflows, significantly reducing manual release coordination time. Enhanced system reliability and observability by deploying applications to Azure and using Application Insights for real-time monitoring of insurance workflows.
Associated Software Developer at Pride Life LLC
September 1, 2017 - August 31, 2018Built frontend and backend features using C# and ASP.NET under guidance, contributing to dashboard creation and RESTful service integration for insurance applications. Supported Azure cloud deployments and assisted in configuring CI/CD pipelines to reduce manual intervention in software releases.
Software Developer Intern at Pan-American Life Insurance Group
May 1, 2017 - August 31, 2017Contributed to frontend and backend development tasks using .NET frameworks, supporting enterprise insurance application reliability. Assisted in Azure deployments and supported testing and debugging using Postman, JUnit, and Pytest to validate software components for production readiness.
Education
Bachelor of Science in Computer Science at University of Louisiana at Lafayette
January 1, 2013 - January 1, 2017Bachelor's degree in Computer Science at University of Louisiana at Lafayette
January 1, 2013 - January 1, 2017Bachelor's degree in Computer Science at University of Louisiana - Lafayette
January 1, 2013 - January 1, 2017Qualifications
Industry Experience
Software & Internet, Financial Services, Professional Services, Education
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