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Professional with experience in administrative support, information management, and customer service. I stand out for my organizational skills, assertive communication, and ability to work in multitasking environments. Proficient in office software and quick to adapt to new digital platforms. Committed to providing efficient, reliable service focused on customer satisfaction.…

Stephanie Cruz

Data Analyst, Project Manager, Content Creator, +2

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Professional with experience in administrative support, information management, and customer service. I stand out for my organizational skills, assertive communication, and ability to work in multitasking environments. Proficient in office software and quick to adapt to new digital platforms. Committed to providing efficient, reliable service focused on customer satisfaction.…

Available to hire

Professional with experience in administrative support, information management, and customer service. I stand out for my organizational skills, assertive communication, and ability to work in multitasking environments. Proficient in office software and quick to adapt to new digital platforms. Committed to providing efficient, reliable service focused on customer satisfaction.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Portuguese

Advanced

Spanish; Castilian

Fluent

Work Experience

Advisor L - Customer Service at Centrix (Rohmoser, Costa Rica)

October 1, 2024 - December 1, 2024

Provided technical and billing support to customers, resolved inquiries related to technological products and services; diagnosed and troubleshooted system-related incidents using specialized tools; maintained updated knowledge of company systems and policies to provide informed and efficient support; handled inbound calls with real-time case documentation, ensuring accuracy and compliance with standards; delivered clear solutions and follow-up to ensure full resolution of issues. English (B2), Portuguese (B2) and Spanish (Native).