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I am Diana-Andreea Pop, an IT/Telecom professional with a track record as a Remote Service Delivery Manager and Project Lead. I excel at coordinating cross-functional teams, driving project milestones, and delivering complex solutions for clients such as Tesla and Dobbies.\n\nI thrive in fast-paced environments, streamlining processes, training new joiners, and aligning delivery with SLAs while maintaining budget and client satisfaction.…I am Diana-Andreea Pop, an IT/Telecom professional with a track record as a Remote Service Delivery Manager and Project Lead. I excel at coordinating cross-functional teams, driving project milestones, and delivering complex solutions for clients such as Tesla and Dobbies.\n\nI thrive in fast-paced environments, streamlining processes, training new joiners, and aligning delivery with SLAs while maintaining budget and client satisfaction.

Diana-Andreea Pop

Project Manager, Product Designer, Web Developer, +1

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I am Diana-Andreea Pop, an IT/Telecom professional with a track record as a Remote Service Delivery Manager and Project Lead. I excel at coordinating cross-functional teams, driving project milestones, and delivering complex solutions for clients such as Tesla and Dobbies.\n\nI thrive in fast-paced environments, streamlining processes, training new joiners, and aligning delivery with SLAs while maintaining budget and client satisfaction.…I am Diana-Andreea Pop, an IT/Telecom professional with a track record as a Remote Service Delivery Manager and Project Lead. I excel at coordinating cross-functional teams, driving project milestones, and delivering complex solutions for clients such as Tesla and Dobbies.\n\nI thrive in fast-paced environments, streamlining processes, training new joiners, and aligning delivery with SLAs while maintaining budget and client satisfaction.

Available to hire

I am Diana-Andreea Pop, an IT/Telecom professional with a track record as a Remote Service Delivery Manager and Project Lead. I excel at coordinating cross-functional teams, driving project milestones, and delivering complex solutions for clients such as Tesla and Dobbies.\n\nI thrive in fast-paced environments, streamlining processes, training new joiners, and aligning delivery with SLAs while maintaining budget and client satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

French

Advanced

Work Experience

Remote Service Delivery Manager at IP River Ltd ( IT/ Telecom)

May 1, 2021 - Present

Managing projects delivery for various clients: Tesla, Adecco, Dobbies, etc. Having weekly calls and updating the clients on the project milestones, providing project reports on a weekly basis / ad-hoc requests. Attending meetings with customers and carriers to discuss delivery of projects / BAU orders. Negotiating extra SOW with partners and ensuring budgets are not exceeded. Conducting escalations, supervising and coordinating the Service Delivery team. Implementing and improving procedures / processes / CRMs. Training new joiners to ensure adherence to procedures and the company culture. Working closely with other departments to ensure delivery aligns with SLAs.

Provisioning Team Lead and Project Manager Assistant at SmartCIC Global Services (IT/ Telecom)

November 1, 2019 - March 1, 2021

Coordinated the installation project of more than 700 connectivity lines in France and the Netherlands, from product eligibility and pricing to FE site visits for modem installations. Led weekly client calls, drafted billing reports, and validated providers’ invoices. Drafted provisioning procedures and monitored the delivery process end-to-end, ensuring alignment with internal teams and client expectations.

Customer Service Specialist at Thomsons Online Benefits (Darwin)

October 1, 2018 - November 1, 2019

Developed client relationships, processed payroll and reports on time, managed escalations and incidents, maintained client flex schemes, and ensured process documentation. Identified discrepancies and suggested process improvements; liaised with multiple internal teams to resolve client queries.

Partner Manager (Procurement) at Global Convergence (IT/ Telecom)

November 1, 2016 - October 1, 2018

Acted as a liaison between the sales team, partners and customers; maintained and developed partner relationships; verified Purchase Orders; concluded Contracts and NDAs; maintained a database of partners, products and services; produced activity reports.

Purchasing Assistant (English & French) at Emerson (Leroy Somer)

September 1, 2016 - November 1, 2016

Validated and recorded orders, supported procurement activities, monitored price lists, assisted with negotiations; communicated with suppliers in English or French; supported factory procurement and production teams.

Market Research Analyst at Yardi Systems

April 1, 2015 - August 1, 2016

Researched official government sources to locate property information, validated data with managing/leasing companies, added information to internal database, and conducted confirmation calls.

Program Coordinator and Recruiter at Mike's Agency

May 1, 2013 - December 1, 2014

Recruit engineers for US telecoms; advertised vacancies; screened CVs; scheduled interviews; built relationships with US employers and the US Embassy; prepared candidate files for visa applications.

Business Coordinator and English Teacher at UNIREA – Private Institution for Learning and Teaching

October 1, 2012 - May 1, 2013

Coordinated business programs; taught English; facilitated learning activities.

English and Romanian Language Teacher at Surduc Technical High School

September 1, 2008 - January 1, 2012

Taught Romanian and English language; supported curriculum development.