Jessica May Aldo

Completes accurate processing and maintenance of patient records, ensuring 100% health care compliance with HIPAA and facility-specific documentation standards. Assesses and organizes patient data from diverse EMR systems with high precision, improving data retrieval efficiency by 15%. Receives and manages a high volume of record requests daily, prioritizing urgent clinical matters to meet strict turnaround times. Monitors cross-functional administrative tasks during peak periods to maintain consistent workflow and data integrity across the Patient Access Center.

Executive Assistant at PrimeCS

Monitors and completes complex Physician/Provider Scheduling using advanced scheduling software to ensure all strategic deadlines were met. Receives and assesses executive communications to align company vision with strategic performance metrics and operational goals. Assesses multiple priorities simultaneously under tight deadlines to ensure timely delivery of high-quality organizational reports.

Insurance Specialist at Support Zebra

Completes Insurance Verification and reviews expiring policies based on underwriting rules and client history. Verifies and audits policy records in the database to support data cleanup initiatives and ensure health care compliance. Monitors system records and provides updates to stakeholders regarding compliant policy terminations and renewals.

Customer Service Representative at Teleperformance

Receives high-volume inbound communications (phone, text, email) and provides accurate information to resolve client inquiries efficiently. Assesses and escalates urgent clinical or complex matters immediately to appropriate departments while maintaining a professional tone.

Executive Assistant at PrimeCS - Virtual Concierge Services

Monitors and completes complex physician/provider scheduling using advanced scheduling software to meet deadlines; aligns executive communications with strategic goals; prioritizes multiple urgent tasks for timely delivery of high-quality reports.

Insurance Specialist at Hybrid Insurance Provider

Completes Insurance Verification and reviews expiring policies; verifies policy records; monitors data entries to support clean-up initiatives and health care compliance; manages administrative inquiries to ensure smooth operations.