Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Reliable and customer focused IT Support Technician with hands on experience delivering first line 24 hour onsite and remotely IT support, logging and scheduling jobs, and troubleshooting hardware and software issues in fast-paced environments. Background across IT support, dental practice management, and mental health services, bringing strong communication skills, calm problem solving, and a service-driven approach. Comfortable working independently or within a team, with a proven ability to keep operations running smoothly.…Reliable and customer focused IT Support Technician with hands on experience delivering first line 24 hour onsite and remotely IT support, logging and scheduling jobs, and troubleshooting hardware and software issues in fast-paced environments. Background across IT support, dental practice management, and mental health services, bringing strong communication skills, calm problem solving, and a service-driven approach. Comfortable working independently or within a team, with a proven ability to keep operations running smoothly.

Elvis Maguraushe Kent

Front-End Developer, Back-End Developer, Web Developer, +2





Reliable and customer focused IT Support Technician with hands on experience delivering first line 24 hour onsite and remotely IT support, logging and scheduling jobs, and troubleshooting hardware and software issues in fast-paced environments. Background across IT support, dental practice management, and mental health services, bringing strong communication skills, calm problem solving, and a service-driven approach. Comfortable working independently or within a team, with a proven ability to keep operations running smoothly.…Reliable and customer focused IT Support Technician with hands on experience delivering first line 24 hour onsite and remotely IT support, logging and scheduling jobs, and troubleshooting hardware and software issues in fast-paced environments. Background across IT support, dental practice management, and mental health services, bringing strong communication skills, calm problem solving, and a service-driven approach. Comfortable working independently or within a team, with a proven ability to keep operations running smoothly.

Available to hire

Reliable and customer focused IT Support Technician with hands on experience delivering first line 24 hour onsite and remotely IT support, logging and scheduling jobs, and troubleshooting hardware and software issues in fast-paced environments.

Background across IT support, dental practice management, and mental health services, bringing strong communication skills, calm problem solving, and a service-driven approach. Comfortable working independently or within a team, with a proven ability to keep operations running smoothly.

Language

English

Fluent

Work Experience

Out of Hours Helpdesk Coordinator

June 1, 2025 - January 1, 2026

Provided first line IT and customer support for out of hours services remotely and on site; Logged, prioritised, and scheduled support tickets accurately; Performed troubleshooting on desktops and laptops (hardware & software); Assisted engineers with job coordination and technical information; Supported setup of new desktops, laptops, and user hardware; Maintained clear documentation and data capture of incidents and resolutions

1st Line IT Support Technician/ Part Time Dental Practice Manager

November 1, 2023 - Present

Manage day to day operations of a busy dental practice; Provide onsite & remote IT support including PC setups, software installs, updates, and printer troubleshooting; Support staff with basic technical issues and system usage; Oversee scheduling, workflow efficiency, and patient experience; Supervise staff and ensure compliance with healthcare regulations

Mental Health Associate

January 1, 2011 - December 1, 2023

Supported patients with a range of mental health needs; Conducted daily care, risk assessments, and therapeutic engagement; Worked across NHS and private healthcare settings; Built strong communication, empathy, and de-escalation skills

Education

Domestic Electrical Installer Course (EAL Level 3 Award in Requirements for Electrical Installations BS7671: 2008) at Access Training Academy

January 1, 2017 - February 9, 2026

EAL Level 3 Award in the Building Regulations for Electrical Installations in Dwellings at Access Training Academy