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I am a dynamic Application Support Engineer and Test Analyst with extensive experience in Defense Mission Systems at Leidos Australia, including SAP Warehouse Management System projects. I excel at designing and executing comprehensive test cases, collaborating with cross-functional teams to deliver high-quality solutions on tight deadlines. I am committed to continuous improvement, building observability, and strengthening client relationships while implementing robust processes and ITIL practices to ensure reliable operations and user satisfaction.…I am a dynamic Application Support Engineer and Test Analyst with extensive experience in Defense Mission Systems at Leidos Australia, including SAP Warehouse Management System projects. I excel at designing and executing comprehensive test cases, collaborating with cross-functional teams to deliver high-quality solutions on tight deadlines. I am committed to continuous improvement, building observability, and strengthening client relationships while implementing robust processes and ITIL practices to ensure reliable operations and user satisfaction.

Judy Nguyen

Web Developer, Programmer, Data Analyst, +4

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I am a dynamic Application Support Engineer and Test Analyst with extensive experience in Defense Mission Systems at Leidos Australia, including SAP Warehouse Management System projects. I excel at designing and executing comprehensive test cases, collaborating with cross-functional teams to deliver high-quality solutions on tight deadlines. I am committed to continuous improvement, building observability, and strengthening client relationships while implementing robust processes and ITIL practices to ensure reliable operations and user satisfaction.…I am a dynamic Application Support Engineer and Test Analyst with extensive experience in Defense Mission Systems at Leidos Australia, including SAP Warehouse Management System projects. I excel at designing and executing comprehensive test cases, collaborating with cross-functional teams to deliver high-quality solutions on tight deadlines. I am committed to continuous improvement, building observability, and strengthening client relationships while implementing robust processes and ITIL practices to ensure reliable operations and user satisfaction.

Available to hire

I am a dynamic Application Support Engineer and Test Analyst with extensive experience in Defense Mission Systems at Leidos Australia, including SAP Warehouse Management System projects. I excel at designing and executing comprehensive test cases, collaborating with cross-functional teams to deliver high-quality solutions on tight deadlines.
I am committed to continuous improvement, building observability, and strengthening client relationships while implementing robust processes and ITIL practices to ensure reliable operations and user satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Cargo Visibility - Technical Support (Level 3-4) Role at Leidos Australia Pty Ltd

August 1, 2016 - July 31, 2019

Technical Support (Level 3-4) for Cargo Visibility CVS application (version 314). Responsibilities included incident management for issues unresolved at Level 2, SME support for CVS end users and JLC management, UNIX shell scripting, Ingres database administration, web page development, and CVS/TMS integration. Led release testing, functional/technical design documentation, UAT testing, and change management for CVS releases. Analyzed requirements to develop test cases and regression tests, created test plans and status reports, and ensured quality assurance across CVS, WDSC, and WMS systems. Coordinated with delivery teams to resolve defects and maintain system stability.

Senior Application Support Engineer at Leidos Australia Pty Ltd

July 1, 2016 - August 1, 2025

Senior Application Support Engineer responsible for ITIL-aligned operations for mission system applications and development center software tools. Provided Level 2-3 support including system monitoring, incident triage, root cause analysis, and post-incident follow-up using JIRA/Confluence. Implemented software updates, patches, and changes with change management; configured NiFi edges/clusters, MariaDB/PostgreSQL/Solr, Oracle databases; Jenkins/GitHub and Ansible scripting. Built system reports using Elastic/Kibana Discovery, Visualize and Dashboard; established observability (logs, metrics, alerts) and designed runbooks. Managed user access via Keycloak, performed SIT/UAT/post-deployment tests with HP ALM and TestCafe, and authored Knowledge Base articles. Conducted license auditing and renewals, and supported multi-environment deployments across Windows/Linux platforms. Led documentation and cross-team communications to sustain service levels and KPIs.

Technical Support (Level 3-4) – Cargo Visibility (CVS) at Leidos Australia PTY LTD

August 1, 2016 - July 1, 2019

Incident management for CVS; SME support for Ingres-based CVS application; Level 3-4 technical support including UNIX scripting, DB administration, web page development, Ingres application development, and CVS release planning. Led testing and release activities, maintained QA processes, and produced release test plans and documentation; supported data integration and system administration tasks across CVS and related systems.

Consultant/Technical Test Analyst at Computer Sciences Corporation (CSC) Australia Pty Ltd

June 1, 2015 - June 1, 2016

Test Lead for Warehouse Management System (Defense-Linfox WMS project). Designed, wrote and executed test cases for Engineering and System Integration testing in an Agile environment using HP-ALM-QC. Managed defect triage, assisted with acceptance testing, liaised with MILIS SMEs, business users, analysts and developers to ensure solutions met acceptance criteria, and contributed to regression test suites.

Consultant/Test Analyst at Alcatel Lucent Pty Ltd

February 1, 2014 - April 1, 2015

OSS Network Monitoring and Controlling System testing for Telstra. Designed, wrote and executed test cases; SQL queries and data mapping for data warehouse testing; ETL data testing with DataStage; tested LDAP login, dashboards and data access; conducted system/network testing including Tivoli monitoring and HP SM9 ITSM.

Consultant/Technical Support at Communication Design & Management Pty Ltd

April 1, 2010 - December 1, 2014

Cargo Visibility System (CVS) technical support. Incident management under ITIL; SME support for CVS version 31208; UNIX scripting, database admin, web development; contributed to Change Management, UAT testing and documentation; maintained release test strategies and test plans.

Consultant/Technical Support at SabraSoft Pty Ltd

April 1, 2007 - December 1, 2009

Cargo Visibility System (CVS) technical support (Level 2-3). Database administration with Ingres, UNIX scripting, Ingres application development; contributed to change management, UAT testing and CVS releases; lead on support and maintenance of CVS databases and systems; assisted in test planning and test case development.

Test Analyst at Computer Associates Pty Ltd

January 1, 2007 - April 1, 2007

Identity and Access Management project. Executed test scripts, recorded results, reported defects, and supported testing milestones for ANZ client engagement.

Software Developer at AAPT Limited

October 1, 2000 - November 1, 2006

Led development and support of MIFS application (accounting, billing, invoicing). Developed data extraction processes to feed third-party systems, performed UAT, and supported IP product invoicing projects. Tools included PowerBuilder, PL/SQL, UNIX, Perl, and Java.