Available to hire
Hi, I’m Sarah Ruth Dalayap, a dedicated customer support and administrative professional based in Halifax, Nova Scotia. I bring extensive experience providing Microsoft 365 technical assistance, troubleshooting hardware and software, and delivering exceptional client experiences across phone, chat, and email channels. I’m skilled in time management, CRM, data entry and analysis, and cross-functional collaboration. I’m eager to contribute to a dynamic team where I can enhance business efficiency and customer satisfaction through thoughtful communication and problem-solving.
Experience Level
Language
English
Intermediate
Work Experience
Microsoft 365 Small Business Technical Advisor – Level I at Sherweb
March 1, 2023 - August 1, 2025Provided technical and account support to customers via phone, chat, and email; resolved issues efficiently while meeting quality and productivity KPIs; documented customer interactions in CRM; troubleshot hardware, software, and connectivity; maintained high customer satisfaction and compliance standards.
Senior Process Associate at TATA Consultancy Services
October 1, 2022 - February 1, 2023Responded to customer inquiries across multiple channels; maintained high professionalism and customer satisfaction; identified opportunities to upsell and cross-sell services to support team revenue goals.
Customer Service Analyst (Talent Acquisition Specialist) at Accenture
August 1, 2021 - September 1, 2022Reviewed candidate profiles, resumes, and application details to support recruitment; conducted initial screenings and assessments; maintained accurate applicant records and coordinated communication throughout the hiring process.
Virtual Administrative Assistant at Hori zon Landscaping
August 1, 2021 - February 1, 2023Managed customer communications via phone and email; coordinated scheduling and service appointments; provided dispatch support; updated CRM records and assisted with invoicing and data tracking.
Administrative Assistant (Customer admin) at Emapta
March 1, 2019 - August 1, 2021Responded to customer inquiries; performed accurate data entry and record management; processed customer orders, reconciled accounts, and ensured timely and error-free transactions.
Technical Support Representative – Microsoft Account at Concentrix
April 1, 2018 - March 1, 2019Diagnosed Windows OS software and hardware issues; delivered timely, solution-focused technical support while meeting resolution and quality targets; documented issues and solutions in internal systems.
Customer Service Representative – Amazon Account at Alorica Teleservices Inc.
July 1, 2017 - February 1, 2018Handled customer concerns related to orders, returns, and deliveries; resolved complaints efficiently while maintaining a professional and empathetic communication style; contributed to customer satisfaction and retention via effective problem resolution.
Education
Bachelor of Science in Business Administration Marketing Management at Mariano Marcos State University
January 11, 2030 - February 10, 2026Qualifications
MS -900 – Microsoft 365 Fundamentals
January 11, 2030 - February 10, 2026Heart & Stroke training : CPR – AED Level C
January 11, 2030 - February 10, 2026Industry Experience
Professional Services, Media & Entertainment, Software & Internet
Experience Level
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