Available to hire
I am an accomplished ICT PMO, Project Portfolio, Service Delivery & Operations Manager with a proven track record overseeing a portfolio exceeding €430 million. I combine strong business acumen, analytical skills and interpersonal abilities with a technology mindset and a passion for delivering digital innovation and transformation that aligns with strategic objectives and maximizes business value.
I bring extensive global, cross-industry experience in matrixed organizations, leading PMO, portfolio management and service delivery initiatives. I have established governance structures, KPIs, CSAT and P&L oversight, and I have hands-on experience implementing tools like ServiceNow and driving continuous improvement across IT and business portfolios to accelerate value delivery.
Skills
Language
English
Fluent
Greek, Modern
Fluent
French
Beginner
Work Experience
IT Portfolio & Service Management Process Owner at Kardex - Switzerland
November 1, 2024 - PresentHired to establish Demand Management, Portfolio Management and Service Management domains as part of the Digital Transformation journey. Scope: establish portfolio governance, align demand intake with strategic objectives, optimize intake under financial/resource constraints, refine PM methodologies, implement SLA metrics, drive continuous service improvement, and implement ServiceNow to enable capabilities. Align Service Design with PM delivery and apply a continuous improvement overlay to keep systems fit-for-purpose.
Digital Transformation PMO Manager at Omya - Switzerland
February 1, 2019 - October 31, 2024Transformed IT Project Management discipline, created the PMO from scratch, built a PPM system, and defined a 3-year strategy to mature to an Enterprise PMO and drive digital transformation. Scope included developing a new PM methodology, launching and running the PMO, consolidating the portfolio, and leading global PMO integration.
Professional Services Director at Analytical View - Greece
October 1, 2017 - August 31, 2018Founded the PMO, built a PMI-based delivery model, led a team of analytics consultants, and delivered Enterprise Data Management projects (SAS). Oversaw governance, budgeting, status reporting and pipeline management; drove business development and operations management.
UC Project Manager at UBS Bank - Switzerland
October 1, 2015 - April 30, 2017Managed the MS Skype for Business 2015 implementation in Switzerland and contributed to the global migration (80,000 users) within a broader transformation program (Windows 10, Citrix, NGN, mobile apps). Led planning, coordination, change control and global rollout facilitation.
Commercial Operations Manager & PMO at Vodafone Greece
May 1, 2011 - April 30, 2015Reorganized and managed a team of 13 PMs & Engineers serving Enterprise clients. Delivered over 30 major projects and 7,000 service requests with a focus on SLAs, governance and client satisfaction; achieved cost reductions and improved delivery speeds.
Enterprise Project Manager & Public-Sector Services Lead / Engagement Manager at Microsoft - Greece
July 1, 2008 - August 31, 2010Led Public Sector services for Greece, delivering multiple complex projects in Government, Transport, Banking and Telecom; managed end-to-end project lifecycle, governance, risk and stakeholder engagement; contributed to strategic public sector initiatives.
Account Manager, Public Sector at Microsoft - Greece
July 1, 2005 - June 30, 2008Sales lead for 10 key Ministries; developed strategic account plans, managed forecasts and pipeline, and coordinated pre-sales and bidding activities to win public-sector opportunities.
Project Manager & PMO, C4i Security Systems Data Workgroup at Athens 2004 Olympic Games - Greece
January 1, 2003 - May 31, 2005IT lead PM across vendor management and PMO reporting; managed data workgroup activities and coordination with ministries and suppliers; secured an €8 million supplier concession by redesigning the solution and achieving OPEX improvements.
Senior IT Project Manager, Consulting Services at Ernst & Young / EY
September 1, 2001 - January 31, 2003Senior IT PM delivering consulting services and IT projects as part of the EY practice (previously PwC lineage).
IT Manager / Senior IT Project Manager, Consulting Services at PwC
June 1, 1996 - August 31, 2001Managed IT projects and consulting engagements, overseeing delivery, governance and client relationships.
Sales Representative at BYTE COMPUTER S
October 1, 1993 - June 30, 1996Sales role supporting IT products and services, contributing to business development and client engagement.
Bank Teller, Private Banking at JPMorgan Chase
October 1, 1990 - June 30, 1991Teller role in private banking, handling customer transactions and service delivery.
Education
Master of Business Administration (MBA), International Business – Computer Science Minor at PACE University – Graduate School of Business
September 1, 1989 - June 30, 1992BSc in Business Administration, Marketing Major at State University of New York
September 1, 1985 - June 30, 1989Qualifications
Prince2 (Project Management Certification, PMP equivalent)
January 11, 2030 - February 10, 2026Scrum SFC
January 11, 2030 - February 10, 2026DPM
January 11, 2030 - February 10, 2026CISM
January 11, 2030 - February 10, 2026ITIL
January 11, 2030 - February 10, 2026MS Project
January 11, 2030 - February 10, 2026Microsoft Office
January 11, 2030 - February 10, 2026Microsoft Licensing Methodologies
January 11, 2030 - February 10, 2026Industry Experience
Financial Services, Manufacturing
Skills
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