Business Operations Manager at L Management OÜ / Global Trade Support TTO

Perform ongoing workflow assessments and propose optimization initiatives; responsible for setting up new IT tools for clients, including CRM platform, to support operational and business needs; prepare reports and KPI analyses to support strategic decision-making; conduct governance meetings with key investors to review performance, strategic initiatives, and compliance matters

Process Excellence Specialist at Hurtigruten Estonia

Led end-to-end process improvement initiatives using Lean, Six Sigma, and other continuous improvement methodologies; developed Standard Operating Procedures (SOPs) from scratch, including process mapping, documentation, implementation, and continuous improvement across key operational areas; mapped and analyzed as-is workflows to identify inefficiencies and opportunities for automation and improvements along with to-be processes; collaborated cross-functionally with IT, operations, finance and customer service to implement solutions; facilitated workshops and training sessions to build a culture of continuous improvement; developed KPIs to measure process performance and ensure alignment with business goals; COPC® Certification completed

Vendor Communication Manager at Ericsson Eesti

Served as a liaison between customers, vendors, and IT development teams to ensure smooth communication and alignment; collaborated with IT development teams to design and implement technical solutions for internal and external users, including spearheading a reporting tool rollout; contributed as part of the management team to oversee global scrap reduction projects; prepared and delivered Tableau reports for internal stakeholders and external partners; onboarded new vendors, managing both financial and operational aspects, including in-person meetings; led governance meetings with employees, suppliers, and logistics centers