Silvia Carneiro

Available to hire

Language

Portuguese
Fluent
Spanish; Castilian
Fluent
English
Fluent

Work Experience

Senior Marketing Operations Producer at VML MAP
April 1, 2023 - Present
Coordinate cross-functional teams across data and technical streams, ensuring the timely delivery of 500+ marketing campaigns per quarter. Define project goals, deliverables, timelines and budgets. Support coordination of technical campaign elements and QA reviews to maintain alignment with client requirements and quality standards. Prepare and maintain detailed project documentation, financial reports and budget tracking, overseeing campaign budgets up to 10k. Serve as liaison between delivery teams and account leads to ensure alignment on priorities and smooth handovers.
Campaign Coordinator & Senior Campaign Coordinator at Wunderman Thompson MAP
May 1, 2021 - April 30, 2023
Managed daily client communications and coordinated campaign production workflows across email and push channels. Oversaw internal resource allocation and timelines to ensure smooth execution of campaigns. Collaborated closely with data, creative, and technical teams to ensure alignment on project requirements. Monitored campaign performance, analyzed KPIs, and supported optimization to improve engagement results.
Social Media & Events Assistant at SeasinS Miami Restaurant
November 1, 2019 - March 31, 2020
Developed and promoted event campaigns across Facebook and Instagram. Analyzed KPIs via Google Analytics and Facebook Business Manager to measure performance. Supported PR initiatives and coordinated promotional materials, menus, and visuals. Created the restaurant website, menu design, social media platforms, and Google business.
Events Trainee at W Hotel
March 1, 2019 - September 30, 2019
Handling small group reservations for rooms or catering. Ensuring all pre and post stay/event tasks are done. In charge of sending on a daily basis all information to the various departments. In charge of organizing and preparing all VIPs amenities and signage for the event.

Education

Bachelor of Business Administration at Les Roches International School of Hotel Management, Marbella, Spain
October 1, 2015 - December 1, 2018
Bachillerato Diploma / Selectividad at Instituto Español de Lisboa, Lisbon, Portugal
January 11, 2030 - May 1, 2015

Qualifications

IELTS English Certificate
May 1, 2015 - February 10, 2026
Food Handler's License
December 1, 2015 - February 10, 2026
Eta Sigma Delta Honor Society Member
October 1, 2018 - February 10, 2026
Inbound Social Media Marketing Certificate – HubSpot Academy
February 1, 2021 - February 10, 2026
Google Analytics Course – Google Analytics Academy
April 1, 2021 - February 10, 2026
Salesforce Marketing Cloud Email Specialist Certification
September 1, 2024 - February 10, 2026

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services, Education, Other