MP

Hi, I'm Maria Philip. I am a Virtual Medical Assistant with a passion for delivering high-quality patient support and ensuring smooth telehealth operations across time zones.

About

Hi, I’m Maria Philip. I am a Virtual Medical Assistant with a passion for delivering high-quality patient support and ensuring smooth telehealth operations across time zones. I have hands-on experience managing high-volume patient interactions, coordinating appointments, and supporting healthcare providers in fast-paced remote environments. I excel in patient coordination, EHR/CRM management, prescription handling, and administrative workflow optimization. I take pride in maintaining professionalism, empathy, and attention to detail while contributing to seamless health care service delivery.

Hi there! I have a track record of optimizing telehealth workflows, reducing appointment conflicts, and maximizing operational efficiency, while delivering multi-channel support for global clients. I thrive in cross-functional teams, optimize provider scheduling across time zones, and prioritize HIPAA compliance and patient confidentiality in every interaction.

  • 6 years' experience
  • Joined February 2026

Languages

  • EnglishAdvanced
  • UrduFluent
  • ArabicBeginner

Industry experience

  • Healthcare
  • Life Sciences
  • Professional Services
  • Education
  • Other

Work experience

Virtual Medical AssistantMar 2023 – Present · 3 yrs 9 mos

Provide telehealth patient support, manage high-volume patient interactions, coordinate appointments across time zones, maintain HIPAA-compliant handling of patient data, and support EHR/CRM data management and multi-channel communication (phone, email, live chat, Slack). Optimize telehealth workflows and provider schedules to reduce conflicts and maximize efficiency.

Senior Provider’s Assistant · Mind BridgeMar 2020 – Feb 2023 · 3 yrs

Scheduled and managed 50–70 daily patient appointments with US health care providers across multiple time zones; maintained accurate patient records in EHR/CRM, performed basic ICD-10/CPT coding, and coordinated with pharmacies for prescriptions. Provided HIPAA-compliant, multi-channel support and escalated urgent cases; supported post-appointment follow-ups and continuity of care.

Education

Doctor of Pharmacy (Pharm-D) · University of Central Punjab, Lahore, Pakistan2013 – 2018
High School (Pre-Medical) · Punjab College, Lahore, Pakistan2011 – 2013
Matriculation · Pak-Jamahiriya School, Benghazi, Libya2009 – 2011

Certifications and awards

HIPAA Compliance Awareness2030 – 2026

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