Maria Philip
Hi, I'm Maria Philip. I am a Virtual Medical Assistant with a passion for delivering high-quality patient support and ensuring smooth telehealth operations across time zones.
About
Hi, I’m Maria Philip. I am a Virtual Medical Assistant with a passion for delivering high-quality patient support and ensuring smooth telehealth operations across time zones. I have hands-on experience managing high-volume patient interactions, coordinating appointments, and supporting healthcare providers in fast-paced remote environments. I excel in patient coordination, EHR/CRM management, prescription handling, and administrative workflow optimization. I take pride in maintaining professionalism, empathy, and attention to detail while contributing to seamless health care service delivery.
Hi there! I have a track record of optimizing telehealth workflows, reducing appointment conflicts, and maximizing operational efficiency, while delivering multi-channel support for global clients. I thrive in cross-functional teams, optimize provider scheduling across time zones, and prioritize HIPAA compliance and patient confidentiality in every interaction.
- 6 years' experience
- Joined February 2026
Skills· 2
Languages
- EnglishAdvanced
- UrduFluent
- ArabicBeginner
Industry experience
- Healthcare
- Life Sciences
- Professional Services
- Education
- Other
Work experience
Provide telehealth patient support, manage high-volume patient interactions, coordinate appointments across time zones, maintain HIPAA-compliant handling of patient data, and support EHR/CRM data management and multi-channel communication (phone, email, live chat, Slack). Optimize telehealth workflows and provider schedules to reduce conflicts and maximize efficiency.
Scheduled and managed 50–70 daily patient appointments with US health care providers across multiple time zones; maintained accurate patient records in EHR/CRM, performed basic ICD-10/CPT coding, and coordinated with pharmacies for prescriptions. Provided HIPAA-compliant, multi-channel support and escalated urgent cases; supported post-appointment follow-ups and continuity of care.
Education
Certifications and awards
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