Available to hire
Hi there! I’m Dana RAKSA, a fast-learning, detail-oriented professional with strong communication skills and the ability to adapt quickly to new challenges. I excel at delivering confident, friendly, and professional on-camera presentations and maintaining high engagement and customer satisfaction.
Over the years I have supported customers via live chat and email, and I proactively troubleshoot issues, while upholding policies and ensuring a safe, respectful user experience. I thrive in high-pressure environments and enjoy learning new tools and domains.
Skills
Experience Level
Intermediate
Language
English
Advanced
Latvian
Fluent
Russian
Advanced
Work Experience
Game Presenter at Evolution Gaming
January 1, 2017 - December 31, 2018Demonstrated strong focus and accuracy by following all game procedures, ensuring error-free dealing and smooth live operation. Maintained high engagement and player retention by delivering confident, friendly, and professional on-camera presentations. Quickly adapted to new games, updates, and technical tools, applying procedures consistently in a high-pressure environment. Upheld responsible gaming practices and identified irregular player behavior, reporting discrepancies to supervisors to ensure a safe and compliant gaming environment.
Inventory Monitor at SIA Walls Sticker Land
January 1, 2019 - December 31, 2020Monitored inventory of sticker materials, such as vinyl sheets, inks, and packaging supplies. Notified the team in advance when restocking was needed. Maintained simple records of completed jobs, customer details and material usage. Operated sticker printing machines to ensure high-quality output and accurate color reproduction. Used cutting machines or tools to trim stickers to the correct shape and size, packaging stickers carefully to prevent damage and labeling them correctly for delivery or pickup.
Content Moderator at Wise Bits
January 1, 2020 - December 31, 2024Reviewed and moderated user-generated content (text, images, videos) to ensure it complies with community guidelines. Maintained high accuracy and consistency even in stressful environments. Investigated content flagged by users and determined whether it breached platform policies. Took appropriate action on content violations—removing posts or issuing warnings to users. Demonstrated swift response and independent decision-making in urgent or high-pressure situations.
Customer Support / Content Moderator at SIA Walls Sticker Land
January 1, 2024 - December 31, 2025Assisted customers in resolving their inquiries through Live Chat and email communication. Troubleshot technical problems using a personalized and solution-oriented approach. Responded to customer questions, investigated and diagnosed issues, and made necessary adjustments. Engaged proactively with customers, maintaining a courteous, friendly, and helpful tone at all times. Ensured prompt and efficient resolution of customer concerns to maintain satisfaction and trust.
Education
Qualifications
Industry Experience
Gaming, Media & Entertainment, Software & Internet, Professional Services
Skills
Experience Level
Intermediate
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