Joana Monteiro
I'm an experienced operations and customer support professional with a strong background in coordination, onboarding, documentation, and internal processes.
About
I’m an experienced operations and customer support professional with a strong background in coordination, onboarding, documentation, and internal processes. I thrive in collaborative, multicultural environments and am known for reliability, structured thinking, and calm contributions to teams.
I excel at stabilizing operations and improving day-to-day workflows, and I am seeking temporary or contract roles with a balanced scope and clear structure. I’m open to roles in operations support, project support, internal coordination, or customer operations support (non-frontline).
- 10 years' experience
- Joined February 2026
Languages
- PortugueseFluent
- EnglishFluent
- Spanish; CastilianAdvanced
- FrenchFluent
- GermanBeginner
- ItalianBeginner
Industry experience
- Healthcare
- Life Sciences
- Professional Services
- Travel & Hospitality
- Transportation & Logistics
Work experience· 4 roles
Supported onboarding of a new system rollout; designed and maintained user guides, training materials, and process documentation; facilitated virtual and in-person training sessions for internal users across functions; improved knowledge sharing and training workflows across departments; contributed to operational stability during a period of change.
Supported onboarding and development of internal and external teams; acted as coordination point between operations, HR, L&D, and support functions; helped restructure service processes and documentation; provided coaching and informal guidance to managers and teams; contributed to process improvements, reducing escalations by 20–25%.
Supported onboarding of remote teams across Europe; developed instructional and support materials; assisted with global training sessions; contributed to ensuring clarity and consistency in customer support operations.
Education· 5
Certifications and awards· 5
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