I'm Madlena, an HR and operations specialist with over four years of experience in team leadership and retail management. I am an Executive Director and Regional Store Manager with a focus on full-cycle hiring, onboarding, and process optimisation. In addition to my experience with technologies like Google Workspace, Excel, HRIS systems, and digital advertising platforms, I have great knowledge in team leadership, customer service, B2B coordination, and marketing execution. I'm well known for being well organised and having a results oriented mindset. I'm excellent at increasing productivity and managing productive teams. I focus on quality results building effective teams and scalable procedures is my main goal as an HR and operations specialist. I have almost 4 years of expertise in retail leadership, working in operations, scheduling, hiring, and employee management. I can enhance workflows and produce reliable outcomes since I have a strong combination of people skills and technological knowledge, including HR systems, Excel, and digital marketing technologies.

Madlena Studente

I'm Madlena, an HR and operations specialist with over four years of experience in team leadership and retail management. I am an Executive Director and Regional Store Manager with a focus on full-cycle hiring, onboarding, and process optimisation. In addition to my experience with technologies like Google Workspace, Excel, HRIS systems, and digital advertising platforms, I have great knowledge in team leadership, customer service, B2B coordination, and marketing execution. I'm well known for being well organised and having a results oriented mindset. I'm excellent at increasing productivity and managing productive teams. I focus on quality results building effective teams and scalable procedures is my main goal as an HR and operations specialist. I have almost 4 years of expertise in retail leadership, working in operations, scheduling, hiring, and employee management. I can enhance workflows and produce reliable outcomes since I have a strong combination of people skills and technological knowledge, including HR systems, Excel, and digital marketing technologies.

Available to hire

I’m Madlena, an HR and operations specialist with over four years of experience in team leadership and retail management. I am an Executive Director and Regional Store Manager with a focus on full-cycle hiring, onboarding, and process optimisation.

In addition to my experience with technologies like Google Workspace, Excel, HRIS systems, and digital advertising platforms, I have great knowledge in team leadership, customer service, B2B coordination, and marketing execution. I’m well known for being well organised and having a results oriented mindset. I’m excellent at increasing productivity and managing productive teams.

I focus on quality results building effective teams and scalable procedures is my main goal as an HR and operations specialist. I have almost 4 years of expertise in retail leadership, working in operations, scheduling, hiring, and employee management. I can enhance workflows and produce reliable outcomes since I have a strong combination of people skills and technological knowledge, including HR systems, Excel, and digital marketing technologies.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Latvian
Fluent
Russian
Beginner

Work Experience

Store Staff Trainer / Onboarding Specialist at Apollo Skypark
October 1, 2021 - March 1, 2023
Trained and onboarded new store staff, ensured understanding of operational procedures; Maintained store presentation, monitored work progress, and managed inventory by accepting supplies. Balanced cash drawers, prepared cash deposits, and conducted shift meetings.
Regional Store Manager and Executive Director at Upgreat
May 1, 2023 - Present
Led full-cycle HR recruitment, onboarding, payroll processing, and employee relations; supported marketing initiatives by contributing to ads, social media content, and promotional events; drove multi-site retail operations and improved shift coverage and team efficiency.

Education

Catering Services at Riga Technical School of Tourism and Creative Industry
September 1, 2019 - June 18, 2023
Degree in the service industry

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Media & Entertainment, Other