Mateus Matos
I am Mateus Matos, a customer-focused professional with over eight years of experience in high-end client service and service management.
About
I am Mateus Matos, a customer-focused professional with over eight years of experience in high-end client service and service management. I am seeking to transition into a Concierge role, leveraging my organizational, problem-solving, and people skills to create personalized experiences. I have honed my entrepreneurial spirit and thrive in a fast-paced institutional environment.
I aim to leverage strong relational and operational skills to deliver exceptional service and become a reliable point of contact for guests and residents.
- 6 years' experience
- Joined February 2026
Languages
- EnglishFluent
- Spanish; CastilianBeginner
- PortugueseFluent
Industry experience
- Media & Entertainment
- Professional Services
- Other
Work experience
Responsible for filming and editing video content for the institution's social media channels. Collaborated with writers to develop strategic, informative, and engaging storylines and content. Managed tight deadlines to ensure fast and accurate dissemination of information in a dynamic, high-stakes public environment. Applied visual communication techniques to convey clear messages to a diverse audience.
Managed all business operations for a wedding photography business; built and maintained a recognizable brand from startup. Led client service and relationship management, from initial booking to final delivery, achieving high client satisfaction and referrals. Planned event schedules, ceremony timelines, and logistics to ensure punctuality in high-pressure settings. Created customized service packages and workflows; developed complex editing schedules for photos and videos; maintained financial workflows and deadlines. Built and maintained partnerships with wedding planners and vendors for seamless event coordination.
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