I am a junior UX/UI designer based in Istanbul, Turkey. I trained hands-on through the Google UX Design Certificate, specializing in user research, wireframing, and prototyping using Figma. I have a strong background in translating user needs, pain points, and feedback into actionable design insights for educators, students, and clients. I am passionate about creating intuitive, user-centered digital experiences and I thrive in a collaborative UX team. I am eager to grow and contribute to a friendly, cross-functional environment where I can apply my research, prototyping, and visual design skills to deliver meaningful products.

Dima Zaibak

I am a junior UX/UI designer based in Istanbul, Turkey. I trained hands-on through the Google UX Design Certificate, specializing in user research, wireframing, and prototyping using Figma. I have a strong background in translating user needs, pain points, and feedback into actionable design insights for educators, students, and clients. I am passionate about creating intuitive, user-centered digital experiences and I thrive in a collaborative UX team. I am eager to grow and contribute to a friendly, cross-functional environment where I can apply my research, prototyping, and visual design skills to deliver meaningful products.

Available to hire

I am a junior UX/UI designer based in Istanbul, Turkey. I trained hands-on through the Google UX Design Certificate, specializing in user research, wireframing, and prototyping using Figma. I have a strong background in translating user needs, pain points, and feedback into actionable design insights for educators, students, and clients. I am passionate about creating intuitive, user-centered digital experiences and I thrive in a collaborative UX team.

I am eager to grow and contribute to a friendly, cross-functional environment where I can apply my research, prototyping, and visual design skills to deliver meaningful products.

See more

Language

Arabic
Fluent
English
Advanced
Turkish
Advanced

Work Experience

Client Experience Coordinator at JOBME
February 1, 2020 - December 1, 2021
Conducted client consultations to understand user goals, expectations, and learning needs. Led interviews and assessments to identify user profiles and needs. Supported onboarding flows, registration, and payment processes, identifying friction points. Coordinated schedules between stakeholders to ensure smooth end-to-end user journeys. Contributed to improving overall user satisfaction and experience quality.
Customer Experience Research Assistant at Clinic Expert
April 1, 2020 - September 1, 2020
Conducted post-service user interviews to evaluate satisfaction and identify usability issues. Asked targeted, open-ended questions to uncover user pain points, expectations, and experience gaps. Synthesized qualitative user feedback into actionable insights to support service and experience improvements. Built user trust and supported retention through empathetic communication and active listening.
Customer Experience Specialist at Clinic Expert
February 1, 2018 - April 1, 2019
Conducted user-centered consultations to understand client needs, behaviors, and pain points. Gathered qualitative user insights through active listening and follow-ups to inform better solutions. Translated user feedback into actionable improvements that enhanced overall user experience. Collaborated cross-functionally to support service optimization and customer satisfaction.
UX/UI Design Intern at Aether Builders
January 1, 2026 - March 31, 2026
Contributed to the design of EduMatch, a premium education platform for school discovery, comparison, application, and relocation planning. Designed user flows, wireframes, and high-fidelity interfaces using Figma to enhance usability and user experience. Collaborated with product managers and engineers on a live product, ensuring design feasibility and smooth implementation. Participated in improving user journeys across key features such as school search, comparison, and application processes. Gained hands-on experience in real-world product design within an agile team.
Customer Experience Research Assistant (Clinic Expert)
February 1, 2018 - April 30, 2019
Conducted post-service user interviews to evaluate satisfaction and identify usability issues. Asked targeted, open-ended questions to uncover user pain points, expectations, and experience gaps. Synthesized qualitative user feedback into actionable insights to support service and experience improvements. Built trust and supported retention through empathetic communication and active listening.
Customer Experience Research Assistant at Clinic Expert
February 1, 2018 - April 30, 2019
Conducted post-service user interviews to evaluate satisfaction and identify usability issues. Synthesized qualitative user feedback into actionable insights to support service and experience improvements. Built user trust and supported retention through empathetic communication and active listening.

Education

Master's Degree in Engineering Management at Bahçeşehir University
January 11, 2030 - January 1, 2019
Bachelor's Degree in Civil Engineering Applied Science at Private University (Amman, Jordan)
January 11, 2030 - January 1, 2016
Master's Degree in Engineering Management at Bahçeşehir University
January 11, 2030 - January 1, 2019
Bachelor's Degree in Civil Engineering Applied Science at Private University (Amman, Jordan)
January 11, 2030 - January 1, 2016
Masters Degree in Engineering Management at Bahçeşehir University
January 11, 2030 - January 1, 2019
Bachelor's Degree in Civil Engineering Applied Science at Private University, Amman, Jordan
January 11, 2030 - January 1, 2016

Qualifications

Google UX Design Certificate
January 11, 2030 - January 1, 2025
Professional Training Certificate in Graphic Design
January 11, 2030 - January 1, 2024
Google UX Design Certificate
January 1, 2025 - March 24, 2026
Professional Training Certificate in Graphic Design
January 1, 2024 - March 24, 2026
Google UX Design Certificate
January 1, 2025 - April 9, 2026
Professional Training Certificate in Graphic Design
January 1, 2024 - April 9, 2026
Google UX Design Course
January 1, 2025 - April 9, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Other