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I'm Teodora Ionela Peles, a versatile professional with hands-on experience across customer care, KYC/compliance, and manufacturing support. I thrive in fast-paced environments where clear communication and proactive problem solving help teams deliver excellent service and tangible results. I enjoy collaborating with cross-functional teams, using data to inform decisions, and building lasting relationships with customers and partners. I'm eager to apply my organizational skills, CRM experience, and hands-on project coordination to new challenges in diverse industries.…I'm Teodora Ionela Peles, a versatile professional with hands-on experience across customer care, KYC/compliance, and manufacturing support. I thrive in fast-paced environments where clear communication and proactive problem solving help teams deliver excellent service and tangible results. I enjoy collaborating with cross-functional teams, using data to inform decisions, and building lasting relationships with customers and partners. I'm eager to apply my organizational skills, CRM experience, and hands-on project coordination to new challenges in diverse industries.

Peles Teodora Ionela

Project Manager, Data Analyst, Product Designer, +2

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I'm Teodora Ionela Peles, a versatile professional with hands-on experience across customer care, KYC/compliance, and manufacturing support. I thrive in fast-paced environments where clear communication and proactive problem solving help teams deliver excellent service and tangible results. I enjoy collaborating with cross-functional teams, using data to inform decisions, and building lasting relationships with customers and partners. I'm eager to apply my organizational skills, CRM experience, and hands-on project coordination to new challenges in diverse industries.…I'm Teodora Ionela Peles, a versatile professional with hands-on experience across customer care, KYC/compliance, and manufacturing support. I thrive in fast-paced environments where clear communication and proactive problem solving help teams deliver excellent service and tangible results. I enjoy collaborating with cross-functional teams, using data to inform decisions, and building lasting relationships with customers and partners. I'm eager to apply my organizational skills, CRM experience, and hands-on project coordination to new challenges in diverse industries.

Available to hire

I’m Teodora Ionela Peles, a versatile professional with hands-on experience across customer care, KYC/compliance, and manufacturing support. I thrive in fast-paced environments where clear communication and proactive problem solving help teams deliver excellent service and tangible results.

I enjoy collaborating with cross-functional teams, using data to inform decisions, and building lasting relationships with customers and partners. I’m eager to apply my organizational skills, CRM experience, and hands-on project coordination to new challenges in diverse industries.

Skills

CRM

Salesforce

Experience Level

CRM

Expert

Salesforce

Expert

Language

English

Advanced

French

Advanced

Greek, Modern

Advanced

Work Experience

Customer Service Representative / Loyalty and Retention at Telus International

July 14, 2023 - Present

Retain customers and enhance their experience by analyzing customer information to inform future adjustments and strategic plans. Identify cross-sell opportunities to generate revenue, negotiate contract renewals and offer discounts or incentives. Promote new services, educate customers on product value and benefits, and activate new services using internal tools. Update payment information and document interactions in the CRM for consistency. Provide feedback to internal teams to improve products and services and create positive customer experiences that build brand loyalty. Support marketing campaigns via CRM subsystems (Salesforce, marketing automation, service automation) and assist with Level 1 troubleshooting for telecom services. Proficient in Google Workspace for communication and reporting.

KYC Analyst Junior at Easydo digital technology

September 1, 2021 - July 14, 2023

Conduct due diligence and Know Your Customer (KYC) research as part of AML compliance remediation. Execute and review negative media alerts from client screening and escalate where necessary. Package client due diligence research for review by Relationship Managers and meet production targets. Communicate with institution officers and colleagues to maintain internal controls. Assist with onboarding tasks, collaborate with internal teams, and identify or escalate onboarding issues. Perform OFAC screenings via World-Check to identify PEPs and heightened risk individuals/organizations and conduct sanctions/transaction screening using CRM. Liaise with clients to gather NCA/PR requirements and work with sales to obtain necessary Compliance approvals for Enhanced Due Diligence.

Material Planner at DRÄXLMAIER Group - Romania

June 27, 2017 - June 30, 2018

Manage raw material procurement for CKD production, process and launch material orders to suppliers using Host. Maintain contact with suppliers and ensure timely deliveries, coordinating information flow with the factory and involved departments. Maintain stock at optimal levels, plan production and calculate order requirements while respecting delivery times. Participate in plant meetings and ensure smooth communication across teams using Google workspace tools.

Estimator (Joinery prices; Aluminium and PVC) at Roe Green Windows Ltd

August 1, 2015 - May 31, 2021

Take orders from B2B and regular customers for PVC joinery and aluminum products; perform price calculations and design using STAYFIX, REYNAERS, and Rehau software. Schedule engineer visits, email offers to customers, negotiate pricing with B2B representatives and regular customers, and prepare sales contracts. Coordinate production and installation, register Fensa certificates after contract signing and deposits, manage invoicing and stock using Excel, and enter cutting lists for production. Maintain communication with clients via email and phone until project completion and liaise with suppliers to ensure timely deliveries.

Cashier / Tour Manager / Restaurant Manager at KFC - Paralimni, Cyprus

March 1, 2007 - June 30, 2015

Cashier duties: take orders, handle payments, manage cash register and POS, ensure correct change, package products, scan loyalty cards, and maintain a clean environment. Tour manager/restaurant manager responsibilities included coordinating restaurant operations, setting priorities, implementing procedures, ensuring hygiene and safety standards, monitoring customer satisfaction, planning menu options, supervising staff, managing supplies, and ensuring quality from order through delivery. Communicated with customers via email and phone and collaborated with colleagues to support daily operations.

Assembler subassemblies - injection and preconfection at Valeo - Group Renault

January 1, 2004 - December 31, 2006

Assembled subassemblies for injection and preconfection processes, collaborated with teams to ensure quality, and supported manufacturing operations.

Assembler wiring harnesses at Divertex SA

January 1, 2001 - January 1, 2004

Assembled wiring harnesses and components according to specifications, coordinated with production teams to ensure quality control, and maintained accurate documentation and organization of work.