Available to hire
I am a results-driven professional with over 10 years of experience in sales, customer service, training, and international trade. I excel at building strong client relationships, coordinating cross-functional operations, and supporting leadership with strategic initiatives across global markets.
I thrive in fast-paced environments, enjoy mentoring teams, and take pride in delivering accurate documentation, timely deliveries, and proactive problem-solving. I am eager to contribute my blend of trade know-how, operational discipline, and people skills to a dynamic, growth-focused organization.
Work Experience
Assistant Manager – International Trade & Executive Support at Ceylon Plant Food (Pvt) Ltd
September 1, 2021 - PresentOversee international client relationships and end-to-end order management from receipt through delivery; coordinate cross-functional production and dispatch; manage accounts receivable; prepare quality documentation and compliance records; coordinate freight/logistics and shipping documents; generate monthly, quarterly, and annual sales reports and forecasts; provide executive support to the Founder/CEO including calendar management, travel arrangements, research, presentations, and project follow-through.
Assistant Manager - Tele Sales cum Trainer at W.I. Tel Solutions (Pvt) Ltd
January 1, 2014 - September 1, 2021Supervised a team of 20 tele sales agents and 10 field staff; managed a client base of nearly 10,000 customers with direct oversight of 200 premium clients; conducted new-hire training and continuous coaching to improve sales and service quality; monitored daily performance, provided feedback, and implemented improvements; coordinated with US-based clients and internal departments; developed client databases, sales reports, and analytics; handled escalated inquiries and supported recruitment and staffing.
Education
GCE O/L at S. Thomas' College, Bandarawela
January 11, 2030 - February 11, 2026GCE O/L at B Al Badriya MMV, Diyathalawa
January 11, 2030 - February 11, 2026GCE A/L at Giri Kekunugolla National School
January 11, 2030 - February 11, 2026Web Designing Course at IDM Computer Studies (Pvt) Ltd
January 11, 2030 - February 11, 2026Diploma in Air Fares, e-ticketing, reservations, marketing, GDS, tours, airport operations and cargo handling at International Airlines Ticketing Academy
January 11, 2030 - February 11, 2026Public speaking training at American Center - Colombo
January 11, 2030 - February 11, 2026Higher National Certificate at Ceylon Chamber of Commerce
January 11, 2030 - February 11, 2026Qualifications
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