Henzel Marc Ibanez Quitaneg
I am a DevOps Engineer and Computer Science Educator with hands-on experience in cloud technologies such as AWS, Azure, and GCP.
About
I am a DevOps Engineer and Computer Science Educator with hands-on experience in cloud technologies such as AWS, Azure, and GCP. Strong foundation in Linux system administration, containerization, Kubernetes, CI/CD pipelines, Infrastructure as Code, and Active Directory management.
Experience in technical operations, supporting and optimizing IT systems and processes. Focused on building scalable, secure, and efficient solutions, with a continuous commitment to learning and applying DevOps and cloud best practices.
- 5 years' experience
- Joined February 2026
Languages
- EnglishFluent
Industry experience
- Computers & Electronics
- Software & Internet
- Media & Entertainment
- Education
- Professional Services
Work experience· 4 roles
Provided 1st line support for corporate systems and endpoint devices; escalated complex issues to higher support teams. Monitored production systems using Splunk, Dynatrace, and AWS; ensured uptime and quick resolution of incidents. Assisted in system maintenance including version checks, patching, and log analysis. Maintained customer service focus while supporting internal staff and systems. Documented incident handling processes and contributed to IT playbooks.
Supported IT infrastructure across AWS, Azure, GCP, and DigitalOcean environments. Migrated applications and configured networking (VPNs, DNS, IP management) to ensure availability. Monitored systems with DataDog and Cloudflare, improving operational visibility. Assisted in server maintenance, patching, and troubleshooting of applications and legacy IT systems.
Administered Active Directory, Office 365, and network infrastructure. Provided hardware, software, and network support for contact center operations. Supported internal IT projects and technical onboarding. Delivered customer service and resolved escalations via Jira Service Desk.
Education
Certifications and awards
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