Available to hire
Hi! I’m Valeria Stefania, I founded Editorial Alivo in 2020 as a personal and creative publishing project dedicated to storytelling with emotional depth and social awareness. Through Editorial Alivo, I oversee the full creative process, from concept development and writing to editing and publication, building a body of work that reflects my commitment to meaningful narratives and long-term literary impact.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Romanian, Moldavian, Moldovan
Advanced
Work Experience
Customer Support Specialist at Telus International Romania
April 1, 2024 - PresentResponsible for effective and solution-oriented customer support in English and Spanish for global clients; wrote personalized responses aligned with brand tone across digital channels; supported documentation and internal communications to ensure empathetic engagement.
Accounts Payable Specialist at Wipro
January 1, 2019 - January 1, 2020Processed and reviewed invoices; maintained up-to-date vendor payment records; supported internal reporting and financial tracking; liaised with accounting and procurement departments to resolve issues.
Loan Operations Specialist at Kreditech
January 1, 2017 - December 31, 2018Enhanced loan processing, ensured fulfillment of performance indicators, approved escalation of loan issues, and provided data for monthly performance calculations; maintained accurate financial accounts.
Mentor (Entrepreneurship) at AEI - Alianza para el Emprendimiento
January 1, 2013 - December 31, 2014Mentored early-stage entrepreneurs, offering guidance on business development and growth strategies.
Marketing & Promotion Specialist at Agencia de Promoción Económica, Ecuador
January 1, 2014 - December 31, 2015Promoted local coffee culture and consumption; maintained close communication with farmers, engineers, and logistics teams; negotiated shipping and customs; supported brand development and marketing efforts.
Promoter / Promotion Roles in Coffee Industry at Coffee Industry, Ecuador
January 1, 2002 - December 31, 2011Promoted local coffee culture and consumption; engaged with farmers and logistics partners to support production and distribution.
Manufacturing/Production Assistant at Cayambe Hut Manufacture
January 1, 2016 - December 31, 2017Supported manufacturing operations, contributing to production efficiency and logistics planning.
Customer Care Representative - Senior at CallPoint New Europe S.R.L.
March 21, 2024 - February 10, 2026Employee under Employment Contract registered with the General Registry of Evidence of Salaries; position: Customer Care Representative - Senior; contract started on 2024-03-21 and terminated on 2026-02-10; last working day 2026-02-09.
Accounts Payable at Wipro
January 1, 2019 - September 1, 2020Processed and reviewed invoices and financial adjustments. Maintained updated vendor payment records. Provided support for internal reporting and financial tracking. Collaborated with accounting and procurement departments.
Production & Import Coordinator at Cayambe Hut Manufacturing (Germany)
January 1, 2016 - January 1, 2017Coordinated production and import of Ecuadorian handmade hats. Supported order forecasting and inventory planning. Managed warehouse logistics and local distribution. Conducted basic risk assessments and helped implement reporting and growth strategies.
Production & Import Coordinator at Cayambe Hut Manufacturing
January 1, 2011 - January 1, 2012Coordinated production and import of Ecuadorian handmade hats. Supported order forecasting and inventory planning. Managed warehouse logistics and local distribution. Conducted basic risk assessments and helped implement reporting and growth strategies.
Promoter / Marketing at Coffee Industry
January 1, 2002 - January 1, 2011Promoted local coffee cultivation and consumption. Maintained close communication with farmers, engineers, and logistics teams. Negotiated shipping and customs arrangements. Supported brand development and marketing efforts. Anticipated and resolved logistical and communication challenges.
Mentor at AEI - Alianza para el Emprendimiento
January 1, 2013 - January 1, 2014Mentored early-stage entrepreneurs. Supported business model development and product strategy execution. Guided restructuring processes and growth. Promoted purpose-driven leadership and sustainable innovation.
Promotion & Economic Development at Promoción Económica Ecuador
January 1, 2014 - January 1, 2015Promoted local coffee cultivation and consumption. Maintained close communication with farmers, engineers, and logistics teams. Negotiated shipping and customs arrangements. Supported brand development and marketing efforts.
Promoter / Brand Development at Coffee Industry Ecuador
January 1, 2002 - January 1, 2011Promoted local coffee cultivation and consumption; maintained close communication with farmers, engineers, and logistics teams; negotiated shipping and customs arrangements; supported brand development and marketing efforts; anticipated and resolved logistical and communication challenges.
Mentor / Entrepreneur Facilitator at AEI - Alianza para el Emprendimiento
January 1, 2013 - January 1, 2014Mentored early-stage entrepreneurs; supported business model development and product strategy execution; guided restructuring processes and implementation of growth policies; promoted purpose-driven leadership and sustainable innovation.
Logistics & Production Assistant at Cayambe Hut Manufacture
January 1, 2011 - December 31, 2012Coordinated production and import of Ecuadorian hats; supported order forecasting; warehouse management; basic risk assessments on supply and demand.
Promoter at Conquito Agencia de Promoción Económica Ecuador
January 1, 2014 - December 31, 2015Promoted local coffee culture and consumption; maintained close communication with farmers, engineers, and logistics teams; negotiated shipping and customs arrangements; supported brand development and marketing; anticipated and resolved logistical and communication challenges.
Promoter at Coffee Industry
January 1, 2002 - December 31, 2011Promoted local coffee culture and consumption; maintained close communication with farmers; negotiated shipping and logistics; supported branding and marketing initiatives.
Mentor at AEI - Alianza para el Emprendimiento e Innovación
January 1, 2013 - December 31, 2014Mentored early-stage entrepreneurs; supported business model development and growth planning; guided restructuring processes and growth policies; promoted purpose-driven leadership and sustainable innovation.
Customer Support Specialist at Telus International
April 1, 2024 - PresentRemote, solution-oriented support for global clients; wrote personalized English/Spanish responses, documented interactions, and escalated issues; mentored new hires during onboarding to ensure smooth ramp-up.
Production Coordinator at Cayambe Hut Manufacture
January 1, 2016 - January 1, 2017Coordinated production and import of Ecuadorian handmade hats; supported order forecasting and inventory planning; managed warehousing logistics and local distribution; conducted basic risk assessments on supply and demand, and helped implement reporting and growth strategies.
Marketing & Logistics Assistant at Conquito Agencia de Promoción Económica
January 1, 2014 - January 1, 2015Promoted local coffee cultivation and consumption; maintained communication with farmers and logistic teams; negotiated shipping and customs arrangements; supported brand development and marketing efforts.
Marketing & Brand Development at Coffee Industry
January 1, 2002 - January 1, 2011Promoted local coffee cultivation and consumption; maintained close communication with farmers, engineers, and logistics teams; negotiated shipping and customs arrangements; supported brand development and marketing efforts.
Education
Diploma Course at Udemy
January 1, 2024 - February 15, 2026Diploma Course at Udemy
January 1, 2024 - February 23, 2026Economics & International Business at IBMI (Institute for International Business Management Institute)
January 1, 2022 - February 23, 2026Enterprise Systems at University of Minnesota
January 1, 2022 - February 23, 2026Finance and Accounting at International Business Management Institute (IBMI)
January 1, 2022 - February 23, 2026Diploma Course at Udemy
January 1, 2024 - February 23, 2026Economics & International Business at International Business Management Institute (IBMI)
January 1, 2022 - February 23, 2026Finance and Accounting at International Business Management Institute (IBMI)
January 1, 2022 - February 23, 2026Qualifications
Published Author (Bilingual)
January 11, 2030 - February 11, 2026Diploma Course, Udemy
January 1, 2024 - February 15, 2026Economics & International Business, International Business Management Institute (IBMI)
January 1, 2022 - February 15, 2026Enterprise Systems, University of Minnesota
January 1, 2022 - February 15, 2026Diploma Course - Udemy
January 1, 2024 - February 15, 2026Bilingual Published Author
January 11, 2030 - February 23, 2026Bilingual Published Author
January 11, 2030 - February 23, 2026Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Financial Services, Other, Manufacturing, Telecommunications, Transportation & Logistics, Retail
My creative catalog, available at https://www.twine.net/signin it reflects my work as a Story World Builder and Creative Director. Beyond writing the narratives, I conceptualize and design the complete identity of each project, from logos and visual symbolism to book covers, character universes, and immersive story worlds, including the conceptual development of my children’s trilogy. I approach storytelling as a multidimensional experience, integrating literature, branding, and visual design into cohesive ecosystems that can naturally expand into audiovisual, interactive, and transmedia formats.
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