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I am Aurelio Impellizzeri, a multilingual customer success and operations professional with over 8 years of experience across Customer Success, Business Development, and Recruitment. I have a proven track record of managing end-to-end client journeys, delivering technical product training, and optimizing partner performance. I excel at bridging complex SaaS solutions with client needs to drive immediate ROI and long-term satisfaction. I thrive in multilingual, remote collaborations and enjoy building long-term stakeholder relationships while delivering clear, data-driven results.…I am Aurelio Impellizzeri, a multilingual customer success and operations professional with over 8 years of experience across Customer Success, Business Development, and Recruitment. I have a proven track record of managing end-to-end client journeys, delivering technical product training, and optimizing partner performance. I excel at bridging complex SaaS solutions with client needs to drive immediate ROI and long-term satisfaction. I thrive in multilingual, remote collaborations and enjoy building long-term stakeholder relationships while delivering clear, data-driven results.

Aurelio Impellizzeri

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I am Aurelio Impellizzeri, a multilingual customer success and operations professional with over 8 years of experience across Customer Success, Business Development, and Recruitment. I have a proven track record of managing end-to-end client journeys, delivering technical product training, and optimizing partner performance. I excel at bridging complex SaaS solutions with client needs to drive immediate ROI and long-term satisfaction. I thrive in multilingual, remote collaborations and enjoy building long-term stakeholder relationships while delivering clear, data-driven results.…I am Aurelio Impellizzeri, a multilingual customer success and operations professional with over 8 years of experience across Customer Success, Business Development, and Recruitment. I have a proven track record of managing end-to-end client journeys, delivering technical product training, and optimizing partner performance. I excel at bridging complex SaaS solutions with client needs to drive immediate ROI and long-term satisfaction. I thrive in multilingual, remote collaborations and enjoy building long-term stakeholder relationships while delivering clear, data-driven results.

Available to hire

I am Aurelio Impellizzeri, a multilingual customer success and operations professional with over 8 years of experience across Customer Success, Business Development, and Recruitment. I have a proven track record of managing end-to-end client journeys, delivering technical product training, and optimizing partner performance.

I excel at bridging complex SaaS solutions with client needs to drive immediate ROI and long-term satisfaction. I thrive in multilingual, remote collaborations and enjoy building long-term stakeholder relationships while delivering clear, data-driven results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Fluent

Spanish; Castilian

Fluent

Italian

Fluent

Work Experience

Business Development & Marketing Executive at Masabi

March 1, 2021 - September 1, 2025

Applied candidate-style sourcing methods to identify decision-makers across complex organizational structures; designed and executed targeted outreach campaigns increasing conversion rates by 20%; built long-term stakeholder pipelines; ensured data accuracy and process compliance within CRM.

Partner Specialist at Booking.com

January 1, 2017 - February 1, 2021

Consulted 70+ partners daily, analyzed data to optimize performance and revenue; conducted software demos and training, increasing partner satisfaction scores by 12%; delivered internal presentations and trained 60 colleagues on analytics tools.

Account Shipping & Logistics Coordinator at Viagogo Ltd

October 1, 2011 - September 1, 2016

Managed global logistics and strengthened relationships with top-selling agencies, improving fulfillment rates by 40%; trained and mentored 18 new hires, enhancing team operational efficiency and readiness.

Researcher / Quantitative Recruiter at Helios Search

April 1, 2011 - June 1, 2015

Sourced high-caliber talent (Quants, Developers, Quant traders) for top-tier financial institutions; conducted detailed market research to map competitor team structures; performed initial screening of technical candidates to ensure alignment with client requirements.

Recruiter at Global Gap UKAS

September 1, 2010 - March 1, 2011

Managed the end-to-end recruitment process for hospitality businesses; provided coaching and interview preparation to candidates; coordinated interview schedules and client meetings for a seamless hiring experience.

Customer Support at WinTechnologies

January 1, 2009 - March 1, 2011

Provided inbound client support and account management for various online casinos; delivered customer support in Italian and English; resolved inquiries via phone and chat.