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I am a motivated and multilingual customer service professional with over 3 years of experience in fast-paced, guest-facing roles in international travel and hospitality. I excel at front desk operations, guest support, and issue resolution under pressure, and I am ready to bring a proactive, guest-focused approach to hotel teams in the U.S.…

Yasmine Benhoummad

Assistant Producer, Production Coordinator, Project Manager, +2

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I am a motivated and multilingual customer service professional with over 3 years of experience in fast-paced, guest-facing roles in international travel and hospitality. I excel at front desk operations, guest support, and issue resolution under pressure, and I am ready to bring a proactive, guest-focused approach to hotel teams in the U.S.…

Available to hire

I am a motivated and multilingual customer service professional with over 3 years of experience in fast-paced, guest-facing roles in international travel and hospitality.

I excel at front desk operations, guest support, and issue resolution under pressure, and I am ready to bring a proactive, guest-focused approach to hotel teams in the U.S.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

French

Intermediate

Arabic

Intermediate

Work Experience

Guest Services Associate at Qatar Airways (Airport Operations)

January 1, 2022 - Present

Assisted with check-in, boarding, arrivals, and transfers. Delivered excellent service in high-pressure environments. Used the Alteasy system to manage passenger operations. Resolved guest issues with empathy and professionalism. Managed front desk, scheduled appointments, and greeted clients. Handled data entry, record-keeping, and communication. Provided executive support for internal operations.

Receptionist & Administrative Assistant at EPA B Insurance

January 1, 2020 - December 31, 2021

Provided receptionist and administrative support; assisted with check-in, inquiries, appointments, and client communications; managed front desk, scheduling, and records; supported internal operations.