Available to hire
Hi, I’m Catarina Melim, a Lisbon-based Executive Operations & Customer Experience Coordinator with extensive experience coordinating projects, improving operational flow, and delivering exceptional service in hospitality and travel environments. I thrive on aligning cross-functional teams, optimizing processes, and ensuring smooth experiences for premium clients.
I enjoy collaborating with diverse teams, solving problems under pressure, and applying data-driven approaches to improve performance. In my free time I love cinema, painting, and reading.
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
French
Advanced
German
Intermediate
Work Experience
Executive & Operations Coordinator at Nosso Tejo
May 1, 2023 - November 1, 2025Led project coordination, team support, and human resources activities, ensuring smooth operational flow.
Front Desk & Guest Experience Executive at TAP Premium Lounge
February 1, 2018 - April 1, 2023Delivered exceptional service to premium passengers, providing guidance and handling inquiries with professionalism. Managed guest check-ins, notifications, and security protocols to ensure a seamless experience. Oversaw reservations and press materials, using Amadeus system for accurate bookings. Maintained high standards of hospitality and operational excellence in a high-paced airport environment.
Ground Operations Specialist In Flight Solutions II at Lisbon Airport
April 1, 2017 - February 1, 2018Supported daily lounge and airport operations, including Lost & Found and floor assistance. Ensured passenger assistance, security, and operational efficiency. Provided proactive solutions and maintained high service standards in a fast-moving environment.
Guest Relations & Concierge Specialist at Hotel Vila Baleira Terra
April 1, 2016 - March 1, 2017Delivered personalized guest services, from check-in assistance to activity coordination. Resolved guest inquiries promptly and maintained exceptional customer satisfaction. Assisted hotel staff to ensure seamless guest experiences.
Travel Operations Intern at BeTravel Group
March 1, 2013 - September 1, 2013Performed administrative tasks including booking reservations and coordinating customer transfers. Assisted in customer reception, providing accurate information and support. Gained exposure to tourism operations, client management, and logistics coordination.
Administrative Assistant at Porto Santo City Hall (Câmara Municipal Porto Santo)
July 1, 2007 - September 1, 2007Supported administrative functions and customer service operations.
Ground Operations Specialist In Flight Solution II at In Flight Solution II
April 1, 2017 - February 1, 2018Supported daily lounge and airport operations, including Lost & Found and floor assistance. Ensured passenger assistance, security, and operational efficiency. Provided proactive solutions and maintained high service standards in a fast-moving environment.
Travel Operations Intern at Be Travel Group
March 1, 2013 - September 1, 2013Performed administrative tasks, including booking reservations and coordinating customer transfers. Assisted in customer reception, providing accurate information and support. Gained exposure to tourism operations, client management, and logistical coordination.
Administrative Assistant at Porto Santo City Hall - Câmara Municipal de Porto Santo
July 1, 2007 - September 1, 2007Supported administrative functions and customer service operations. Managed reception duties, ensuring professional and efficient visitor handling.
Administrative Assistant at Porto Santo City Hall
July 1, 2007 - September 1, 2007Supported administrative functions and customer service operations, assisting visitors and handling office tasks.
Travel Operations Intern at Be Travel Group (Be Travel, Be Incoming and Geo Winds Madeira)
March 1, 2013 - September 1, 2013Performed administrative tasks including booking reservations and coordinating customer transfers; supported customer reception and provided information; gained exposure to tourism operations and logistics.
Guest Relations & Concierge Specialist at Hotel Vila Baleira Thalassa, Porto Santo
April 1, 2016 - March 1, 2017Delivered personalized guest services, from check-in assistance to activity coordination. Resolved guest inquiries promptly and maintained high customer satisfaction. Supported hotel staff to ensure seamless guest experience.
Ground Operations Specialist at In Flight Solutions II (Lisbon Airport)
April 1, 2017 - February 1, 2018Supported daily lounge and airport operations, including Lost & Found and floor assistance; ensured efficient operational flow and safety protocols.
Front Desk & Guest Experience Executive at TAP Premium Lounge, Lisbon Airport
February 1, 2018 - April 1, 2023Delivered exceptional service to premium passengers, providing guidance and handling inquiries. Managed guest check-ins, notifications, and security protocols to ensure a seamless experience. Oversaw reservations and pre-arranged services using Amadeus.
Executive Operations & Customer Experience Coordinator at Nossa Tejo
May 2, 2023 - November 2, 2025Led project coordination, team support, and human resources activities, ensuring smooth operational flow. Streamlined processes and supported customer service, events, and stakeholder communications.
Education
Language Course at ISAL - Instituto Superior de Administração e Línguas da Madeira
October 1, 2008 - February 1, 2013Language Course at Instituto Superior de Administração e Línguas da Madeira / Madeira Language Academy
October 1, 2008 - February 1, 2013Degree in Tourism at ISAL - Instituto Superior de Administração e Línguas da Madeira
October 1, 2008 - February 1, 2013Qualifications
Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services, Transportation & Logistics, Education
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