I am an IT Operations and Service Delivery Manager with 16 years of experience delivering complex IT projects and optimizing service delivery. I lead cross-functional teams across on-prem and cloud environments (AWS, Google Cloud, Azure) to deliver projects on time, within scope, and within budget. I am skilled in Agile, Scrum, and ITIL v4; I proactively identify risks, streamline workflows, and implement performance metrics to drive efficiency and reduce costs. I excel at building strong relationships with stakeholders and clients through clear, consistent communication, ensuring alignment and minimizing escalations. From project initiation to completion, I manage budgeting, procurement, and resource allocation while mentoring teams to meet business objectives. My approach combines continuous improvement, strategic planning, and hands-on leadership to deliver high-quality results and measurable business impact.…I am an IT Operations and Service Delivery Manager with 16 years of experience delivering complex IT projects and optimizing service delivery. I lead cross-functional teams across on-prem and cloud environments (AWS, Google Cloud, Azure) to deliver projects on time, within scope, and within budget. I am skilled in Agile, Scrum, and ITIL v4; I proactively identify risks, streamline workflows, and implement performance metrics to drive efficiency and reduce costs. I excel at building strong relationships with stakeholders and clients through clear, consistent communication, ensuring alignment and minimizing escalations. From project initiation to completion, I manage budgeting, procurement, and resource allocation while mentoring teams to meet business objectives. My approach combines continuous improvement, strategic planning, and hands-on leadership to deliver high-quality results and measurable business impact.WWWW…