Dino Peros

Designed and developed role-specific educational courses to accelerate Microsoft Copilot AI adoption and boost productivity across multiple industries. Produced high-quality learning materials, including articles, video scripts, infographics, and UI workflows, ensuring clear, engaging, and user-centered content. Authored and optimised prompts in liaison with the Sales team. Conducted prompt testing on large-scale prompt libraries. Led content strategy, publishing, and freshness reviews to maintain accuracy and relevance. Founded and facilitated a team forum that encouraged open dialogue, collaborative brainstorming, and peer learning—strengthening team cohesion, creativity, and mental well-being.

Led global troubleshooting content initiatives for Prime Video, Amazon Appstore, and Amazon Key, ensuring high-quality, scalable documentation across regions. Served as lead editor for an internal newsletter, significantly enhancing team visibility, stakeholder engagement, and cross-functional alignment. Planned and managed cross-functional projects to design and deliver troubleshooting content for internal and external audiences. Developed and implemented data-driven content strategies emphasizing clarity, inclusivity, reusability, and scalability across global content ecosystems. Reduced customer escalations and improved customer experience through optimized content architecture.

Managed middle-tier customer escalations related to retail issues such as warranty and special case concessions, focusing on customer satisfaction and retention.