Dino Peros

Content Program Manager at Microsoft

Designed and developed role-specific educational courses to accelerate Microsoft Copilot AI adoption and boost productivity across multiple industries. Produced high-quality learning materials, including articles, video scripts, infographics, and UI workflows, ensuring clear, engaging, and user-centered content. Authored and optimised prompts in liaison with the Sales team. Conducted prompt testing on large-scale prompt libraries. Led content strategy, publishing, and freshness reviews to maintain accuracy and relevance. Founded and facilitated a team forum that encouraged open dialogue, collaborative brainstorming, and peer learning—strengthening team cohesion, creativity, and mental well-being.

Program Manager - Content Developer at Amazon

Led global troubleshooting content initiatives for Prime Video, Amazon Appstore, and Amazon Key, ensuring high-quality, scalable documentation across regions. Served as lead editor for an internal newsletter, significantly enhancing team visibility, stakeholder engagement, and cross-functional alignment. Planned and managed cross-functional projects to design and deliver troubleshooting content for internal and external audiences. Developed and implemented data-driven content strategies emphasizing clarity, inclusivity, reusability, and scalability across global content ecosystems. Reduced customer escalations and improved customer experience through optimized content architecture.

Executive Customer Relations at Amazon

Handled high-tier customer escalations liaising between legal, customer service teams, customers, delivery partners, HR and business operations to resolve sensitive issues such as injury, privacy violations and property damage.

Resolution Specialist at Amazon

Managed middle-tier customer escalations related to retail issues such as warranty and special case concessions, focusing on customer satisfaction and retention.

Sales and Customer Service Representative at Iskon Internet

Consistently ranked in the top tier for selling telephone, internet, and IPTV services; managed customer accounts and trained new hires.

Marketing Analyst at K & K Promotion

Collected and analysed customer data for advertising strategy and planning; created structured customer data reports for marketing and sales.

Journalist / Writer (Volunteer) at Sound Report Web Magazine

Author-ed and edited written interviews, music release reviews and live music performance reviews.