Available to hire
I am a multi-disciplinary educator and digital content creator with over 20 years of experience teaching Sunday School and Maths, and running a Catholic blog. I bring strong communication, organization, and community-focused skills to every project. I enjoy leveraging social media and modern digital tools to inform, engage, and connect communities, and I am motivated to support administrative operations and grow within a faith-based organization.
Skills
Experience Level
Expert
Language
Sinhala, Sinhalese
Fluent
English
Fluent
Work Experience
Customer Service Associate at Dialog Telecom PLC
January 1, 2007 - January 1, 2008Assisted customers with inquiries and billing issues; resolved service requests; maintained accurate customer records; contributed to service quality and customer satisfaction.
CAD Room Executive at MAS Active Private Limited
January 1, 2011 - January 1, 2012Assisted Australian customers by resolving banking inquiries; maintained secure records while meeting service quality targets; handled confidential data; coordinated tours and travel arrangements for clients.
Tour and Travel Executive at Diethelm Travel Sri Lanka
January 1, 2012 - January 1, 2014Coordinated travel bookings and itineraries; answered inquiries and resolved issues; maintained accurate client records and ensured service quality.
Customer Service Executive at HSBC Electronic Data Processing
January 1, 2014 - January 1, 2019Managed customer service operations; maintained secure records; achieved service quality targets; handled confidential data and resolved inquiries; supported travel documentation and client communication.
Education
O/Ls and A/Ls at Maris Stella College
January 1, 1992 - January 1, 2005Diploma in Tourism & Hospitality Management at St Patrick's College London
January 1, 2009 - January 1, 2010Advanced Diploma in Teaching, Training, and Assessing Learning at DASH Global
January 1, 2021 - January 1, 2022MSc in International Business at Anglia Ruskin University, UK
January 1, 2025 - February 12, 2026Qualifications
O/Ls and A/Ls (Sri Lanka)
January 1, 1992 - January 1, 2005Diploma in Tourism & Hospitality Management
January 1, 2009 - January 1, 2010Advanced Diploma in Teaching, Training, and Assessing Learning
January 1, 2021 - January 1, 2022MSc in International Business
January 1, 2025 - February 12, 2026Industry Experience
Education, Travel & Hospitality, Professional Services, Media & Entertainment, Other
Skills
Experience Level
Expert
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