Bonita Canady

Managed a portfolio of business customers, providing consultative sales and service solutions. Conducted 45–50 inbound/outbound calls daily, consistently meeting productivity and quality metrics. Supported contract renewals, upgrades, and service modifications based on evolving client needs. Utilized CRM tools including Salesforce, Lightbridge, and POS systems to track opportunities and service requests. Coordinated onboarding and implementation of business-liable services for new and expanding accounts. Partnered with internal departments including provisioning, billing, and technical support to resolve issues efficiently. Maintained high customer satisfaction scores through proactive communication and follow-up. Contributed to team performance through peer support and knowledge sharing. Recognition: Ranked Top 5 in Southeast Region (Nov 2015); Top 5% in East Atlanta District (Jan 2016 – Jan 2017).

Led the execution of multi-city marketing campaigns and national product launches. Served as primary point of contact between brand partners, vendors, and on-site teams. Oversaw event staffing, scheduling, logistics, and on-site operations. Acted as brand ambassador and spokesperson during live promotional activations. Coordinated promotional partnerships with radio stations and community organizations. Ensured compliance with brand standards and client expectations across all events. Major campaigns included Honda Battle of the Bands (Emcee), CIAA, NBMBA, FSO Conferences, Verizon Wireless Experience, Essence Festival, and 'How Sweet the Sound' Gospel Search Tour.

Managed strategic planning and execution of promotional marketing tours and trade shows. Conducted market research to identify optimal locations and audiences for campaigns. Recruited, trained, and supervised brand ambassadors and logistics staff. Coordinated travel, accommodations, inventory, and event setup. Developed operational procedures to improve efficiency and brand presentation. Leadership highlights included Event Manager for Johnson & Johnson AMBI® “Celebrate Your Beauty” Tour; Managed Major League Gaming promotional programs; Led multi-city training programs in Atlanta, New York, and Washington, D.C.