Hi, I’m Nadine Ayman, a Senior Investigation Specialist with broad experience in leading complex escalations, operational problem-solving, and driving process improvements in global, fast-paced environments. I’ve managed high-risk investigations from intake through final resolution, ensured policy compliance, and maintained sound judgement in sensitive cases, while coaching teams and empowering cross-functional collaboration to improve customer outcomes. I’m known for partnering with stakeholders across sales, operations, and product to turn data into actionable insights, streamline processes, and raise the standard of quality and efficiency. Fluent in English, Arabic, and Professional Spanish, I bring a customer-centric mindset, strong communication, and a hands-on approach to training and enabling teams to perform at their best.

Nadine Ayman

Hi, I’m Nadine Ayman, a Senior Investigation Specialist with broad experience in leading complex escalations, operational problem-solving, and driving process improvements in global, fast-paced environments. I’ve managed high-risk investigations from intake through final resolution, ensured policy compliance, and maintained sound judgement in sensitive cases, while coaching teams and empowering cross-functional collaboration to improve customer outcomes. I’m known for partnering with stakeholders across sales, operations, and product to turn data into actionable insights, streamline processes, and raise the standard of quality and efficiency. Fluent in English, Arabic, and Professional Spanish, I bring a customer-centric mindset, strong communication, and a hands-on approach to training and enabling teams to perform at their best.

Available to hire

Hi, I’m Nadine Ayman, a Senior Investigation Specialist with broad experience in leading complex escalations, operational problem-solving, and driving process improvements in global, fast-paced environments. I’ve managed high-risk investigations from intake through final resolution, ensured policy compliance, and maintained sound judgement in sensitive cases, while coaching teams and empowering cross-functional collaboration to improve customer outcomes.

I’m known for partnering with stakeholders across sales, operations, and product to turn data into actionable insights, streamline processes, and raise the standard of quality and efficiency. Fluent in English, Arabic, and Professional Spanish, I bring a customer-centric mindset, strong communication, and a hands-on approach to training and enabling teams to perform at their best.

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Language

English
Fluent
Arabic
Fluent
Spanish; Castilian
Advanced

Work Experience

Senior Investigation Specialist – Complaints & Escalations at Amazon
March 1, 2022 - Present
Lead complex and high-risk investigations related to complaints and escalations, ensuring accurate resolution, policy compliance, and sound judgment in sensitive cases. Manage time-critical and ambiguous investigations end-to-end, applying deep analysis and ownership from intake through final resolution. Drive process improvements through root-cause analysis, documentation, coaching, and cross-functional collaboration to enhance operational efficiency and seller experience. Act as a subject-matter expert for escalations, supporting peers and leadership while maintaining investigation quality and consistency.
Inbound Sales Representative & Customer Success at GoDaddy
June 1, 2020 - November 1, 2021
Served as a trusted consultant, advising customers on domain registration, web hosting, and digital solutions while providing strategic recommendations aligned with business goals, including upselling additional products and platform features. Delivered technical support and troubleshooting for hosting, domains, and website-related issues, ensuring customer satisfaction, retention, and effective post-sale support.
Senior Account Executive at Algora Tech
July 1, 2019 - June 1, 2020
Managed and optimized digital marketing campaigns across Google and Facebook, ensuring strategic alignment, performance tracking, reporting, and identification of new growth opportunities through analytics.
Senior Account Executive at Kijamii for Internet Services
April 1, 2016 - April 1, 2019
Led digital and community-building strategies while managing team resources to ensure campaigns remained on strategy, on time, and on target; monitored account performance, prepared reports and feedback sessions, and proactively escalated issues, successes, and key insights.

Education

Bachelor of Business Administration (Human Resources & Marketing Communications) at British University in Egypt (BUE)
January 1, 2009 - January 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Retail, Professional Services