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I am a proactive professional, focused on sharing my knowledge to generate a positive impact for my partners. I have excellent communication skills and strong interaction with people, which helps reduce customer effort and improve their experience with the company. I am results-oriented and committed to achieving institutional goals, constantly learning and improving new processes in my daily work.…I am a proactive professional, focused on sharing my knowledge to generate a positive impact for my partners. I have excellent communication skills and strong interaction with people, which helps reduce customer effort and improve their experience with the company. I am results-oriented and committed to achieving institutional goals, constantly learning and improving new processes in my daily work.

Santiago Alvarado Ledezma

Content Creator, Copywriter, Presenter, +2

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I am a proactive professional, focused on sharing my knowledge to generate a positive impact for my partners. I have excellent communication skills and strong interaction with people, which helps reduce customer effort and improve their experience with the company. I am results-oriented and committed to achieving institutional goals, constantly learning and improving new processes in my daily work.…I am a proactive professional, focused on sharing my knowledge to generate a positive impact for my partners. I have excellent communication skills and strong interaction with people, which helps reduce customer effort and improve their experience with the company. I am results-oriented and committed to achieving institutional goals, constantly learning and improving new processes in my daily work.

Available to hire

I am a proactive professional, focused on sharing my knowledge to generate a positive impact for my partners. I have excellent communication skills and strong interaction with people, which helps reduce customer effort and improve their experience with the company.

I am results-oriented and committed to achieving institutional goals, constantly learning and improving new processes in my daily work.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Customer Service at Costa Rica BestTrips

January 1, 2024 - December 31, 2025

Drive comprehensive customer management: responsible for customer interaction from initial contact through the completion of their experience, ensuring smooth and effective communication throughout the entire process. Reservations and confirmations: handle bookings, confirmations, and itinerary modifications. Airport assistance: on-site support at airports, assisting customers with flight coordination, transfers, and other travel-related services to enhance their experience. Sales promotion: promote and sell additional products and services such as excursions, upgrades, or special services. Language translation: translate between English and Spanish speakers, ensuring service details are understood by customers and providers. Personalized service: address unique needs to create a seamless and memorable travel experience. Problem resolution: identify and resolve issues to ensure customer satisfaction.