Debara Tak Po Cheung

Developed and implemented strategic plans to improve operational processes; Managed inventory controls and financial planning while maintaining service quality; Coordinated cross-functional teams to streamline operations and accelerate project completion; Analyzed operational data to identify improvement opportunities and translated findings into actionable plans; Oversaw the implementation of new technologies and systems to enhance capabilities and efficiency; Collaborated with senior management to align operational strategies with overall business goals.

Responsible for the overall management of the S&OP cycle with emphasis on content that drives business results; Led weekly cross-functional meetings to align on shipping expectations (month & quarter) and secure leadership forecast alignment; Collaborated with business teams to develop and enhance architecture to better track KPIs; Developed and implemented performance improvement strategies to promote continuous improvement, drive efficiency and business effectiveness; Ensured adherence to customer contractual terms and partnered with Sales to identify areas of discussion with customers.

Introduced higher standards for customer service and increased efficiency by streamlining operations; Managed and improved all key systems and tools including Salesforce, Syspro, Maximizer, SNA, Dealer Portal, and Avaya; Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags; Assessed call center trends to identify improvements and devise forward-thinking approaches to better align processes with intended results; Implemented programs to ensure attainment of business plan for growth and profit; Facilitated organizational change initiatives within the department.