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I am Hannah Munjuga, a customer-focused support professional based in Nairobi, Kenya with 2 years of experience helping international clients in remote environments. I am fluent in written and spoken English, and I excel at problem solving, maintaining a calm and professional attitude even when customers are stressed. I thrive using online communication tools, CRMs, and project management platforms to deliver efficient and reliable customer service. I am comfortable working independently, adapting to shifts, and maintaining high productivity in remote work settings, and I enjoy collaborating with distributed teams via Slack and other channels.…I am Hannah Munjuga, a customer-focused support professional based in Nairobi, Kenya with 2 years of experience helping international clients in remote environments. I am fluent in written and spoken English, and I excel at problem solving, maintaining a calm and professional attitude even when customers are stressed. I thrive using online communication tools, CRMs, and project management platforms to deliver efficient and reliable customer service. I am comfortable working independently, adapting to shifts, and maintaining high productivity in remote work settings, and I enjoy collaborating with distributed teams via Slack and other channels.

Hannah Munjuga

Project Manager, Content Creator, Copywriter, +2

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I am Hannah Munjuga, a customer-focused support professional based in Nairobi, Kenya with 2 years of experience helping international clients in remote environments. I am fluent in written and spoken English, and I excel at problem solving, maintaining a calm and professional attitude even when customers are stressed. I thrive using online communication tools, CRMs, and project management platforms to deliver efficient and reliable customer service. I am comfortable working independently, adapting to shifts, and maintaining high productivity in remote work settings, and I enjoy collaborating with distributed teams via Slack and other channels.…I am Hannah Munjuga, a customer-focused support professional based in Nairobi, Kenya with 2 years of experience helping international clients in remote environments. I am fluent in written and spoken English, and I excel at problem solving, maintaining a calm and professional attitude even when customers are stressed. I thrive using online communication tools, CRMs, and project management platforms to deliver efficient and reliable customer service. I am comfortable working independently, adapting to shifts, and maintaining high productivity in remote work settings, and I enjoy collaborating with distributed teams via Slack and other channels.

Available to hire

I am Hannah Munjuga, a customer-focused support professional based in Nairobi, Kenya with 2 years of experience helping international clients in remote environments. I am fluent in written and spoken English, and I excel at problem solving, maintaining a calm and professional attitude even when customers are stressed.

I thrive using online communication tools, CRMs, and project management platforms to deliver efficient and reliable customer service. I am comfortable working independently, adapting to shifts, and maintaining high productivity in remote work settings, and I enjoy collaborating with distributed teams via Slack and other channels.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Assistant at Remote Freelance

January 1, 2024 - Present

Provided customer support to international clients through email and online communication platforms. Resolved customer concerns while maintaining a calm and professional attitude during stressful situations. Updated project boards and tracked tasks using tools such as Asana and Trello. Assisted with data entry, document updates, and organization of digital files. Collaborated with remote teams through Slack and other communication platforms. Prepared simple reports and updates for internal team coordination.