Available to hire
I am a strategic Project/Program Manager with 10+ years driving digital transformation and ERP delivery across SAP, Microsoft, Salesforce, Odoo and Zoho ecosystems. I have led global teams (30+ FTE) delivering programs up to $2M+ with 97% SLA/CSAT, 33% faster go-live and $200K+ savings.
I excel in governance, stakeholder engagement, budget and schedule control, risk analysis and change management. My domain expertise spans business process automation, ERP, CRM, RMS, SaaS, PMOs, and B2B e-commerce. I have led AI-enabled automation and adoption pilots to integrate LLMs and workflow automation, and I regularly partner with C-suite leaders to drive value realization, governance, and disciplined delivery across client organizations.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Work Experience
Senior Project Manager – Digital & AI-Enabled Delivery at AppZak
April 1, 2025 - PresentLed hands-on delivery of digital transformation initiatives across ERP, CRM, RMS, and business process automation, overseeing planning, governance, vendors, and executive stakeholders. Delivered AI-enabled automation initiatives by identifying high-value use cases and integrating workflow automation and LLM-assisted solutions, focusing on adoption, controls, and measurable business outcomes. Acted as project delivery lead for transformation programs, ensuring scope control, risk management, change readiness, and alignment between business objectives and execution plans. Advised corporates on AI awareness and responsible adoption, including governance considerations, operational risks, and integration into existing delivery models (non-technical). Delivered executive-level coaching and advisory engagements for C-suite leaders, project managers, and product owners, covering project management, risk management, Agile delivery, and AI awareness, enabling stronger governance, delivery disci
Head of ERP Projects Delivery (SAP & Microsoft) at Sana Commerce
October 1, 2022 - March 31, 2025Owned projects’ delivery governance for ERP-integrated B2B eCommerce programs (SAP & Microsoft), leading 5+ global teams across 4 regions with end-to-end accountability for scope, budget, schedule, and outcomes. Established operating model (team structure, ceremonies, standards, delivery KPIs, executive reporting) to improve predictability, throughput, and cross-team alignment. Built capacity planning & forecasting discipline to align demand vs delivery and protect enterprise SLAs. Partnered with C-suite stakeholders to prioritize initiatives using ROI / NPS / OKRs and drive portfolio decision-making and quarterly roadmaps. Led AI adoption pilots (LLM-enabled workflow automation + hyper-personalization capabilities) focusing on use-case selection, stakeholder readiness, change management, and value realization.
Technical Project Manager ERP (SAP ECC & S4HANA) at Sana Commerce
October 1, 2021 - September 30, 2022Led cross-regional SAP ECC / S4HANA ERP + B2B eCommerce implementations across 3 countries, managing delivery plan, RAID, and customer governance. Ran Agile/hybrid execution (Scrum/Kanban) across BA/Engineering/QA, ensuring scope control, milestone delivery, and release readiness. Governed release and rollout processes (quality gates, go/no-go, deployment coordination), improving stability and reducing delivery disruptions.
Project Manager & Consultant at Elitbuzz Technologies
May 1, 2014 - September 30, 2021Owned end-to-end project delivery for ERP and digital platforms (Salesforce, Odoo, Zoho), accountable for scope, schedule, cost, quality, and stakeholder outcomes across multiple concurrent engagements. Established and executed delivery frameworks using PMO/PRINCE2 governance combined with Agile (Scrum/Kanban), ensuring structured planning, traceability, and predictable delivery. Led cross-functional delivery teams (20+ FTE) across analysis, engineering, QA, and support; managed capacity, dependencies, and milestones to improve delivery consistency and throughput. Implemented delivery controls (RAID logs, KPIs, executive status reporting) to manage risks proactively, stabilize execution, and improve on-time delivery. Governed platform and feature rollouts, including AI-assisted automation, acting as client-facing delivery lead for requirements discovery and pre-sales, ensuring business objectives’ alignment with solution design, and delivery.
Technical Project Manager ERP (SAP ECC & S4/HANA) at Sana Commerce
October 1, 2021 - September 30, 2022Led cross-regional SAP ECC / S4:HANA ERP + B2B eCommerce implementations across 3 countries, managing delivery plan, dependencies, RACI, and customer governance. Ran Agile / Hybrid execution (Scrum/Kanban) across BA/Engineering/QA, ensuring scope control, milestone delivery, and release readiness. Governed release and rollout processes (quality gates, go/no-go, deployment coordination), improving stability and reducing delivery disruptions.
Education
Master of Computer Applications (MCA) at Amity University, India
January 11, 2030 - January 1, 2018Post Graduate Diploma in Business Management (Marketing) at IMT CDL, India
January 11, 2030 - January 1, 2013Bachelor of Commerce (B. Com) at CCS University, India
January 11, 2030 - January 1, 2008Master of Computer Applications (MCA) at Amity University, India
January 11, 2030 - January 1, 2018Post Graduate Diploma in Business Management (Marketing) at IMT CDL, India
January 11, 2030 - January 1, 2013Bachelor of Commerce (B. Com) at CCS University, India
January 11, 2030 - January 1, 2008Qualifications
CPMA
January 11, 2030 - February 13, 2026PMP
January 11, 2030 - February 13, 2026PMI-ACP
January 11, 2030 - February 13, 2026PRINCE2 Practitioner
January 11, 2030 - February 13, 2026CAL
January 11, 2030 - February 13, 2026CSP-SM
January 11, 2030 - February 13, 2026A-CSM
January 11, 2030 - February 13, 2026CSM
January 11, 2030 - February 13, 2026PSM
January 11, 2030 - February 13, 2026DASSM
January 11, 2030 - February 13, 2026Salesforce Certified
January 11, 2030 - February 13, 2026Zoho MVP
January 11, 2030 - February 13, 2026CPMA
January 11, 2030 - February 13, 2026PMP®
January 11, 2030 - February 13, 2026PMI-ACP®
January 11, 2030 - February 13, 2026PRINCE2® Practitioner
January 11, 2030 - February 13, 2026CAL®
January 11, 2030 - February 13, 2026CSP-SM®
January 11, 2030 - February 13, 2026A-CSM®
January 11, 2030 - February 13, 2026CSM®
January 11, 2030 - February 13, 2026PSM ™
January 11, 2030 - February 13, 2026DASSM
January 11, 2030 - February 13, 2026AI in Business Automation, Projects & Agility
January 11, 2030 - February 13, 2026Salesforce Certified
January 11, 2030 - February 13, 2026Zoho MVP Delivery & Platform Expertise
January 11, 2030 - February 13, 2026Industry Experience
Energy & Utilities, Real Estate & Construction, Retail, Manufacturing, Software & Internet, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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