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I’m Melissa Cross, an experienced project manager delivering ICT and business improvement initiatives with a hands-on, collaborative approach. I thrive on turning complex requirements into clear plans, guiding cross-functional teams, and delivering outcomes on time and within budget. In my roles at IBM and across the Victorian utilities sector, I have built governance frameworks, managed stakeholder communications, and driven change across large, multi-vendor programs. I am committed to ongoing improvement and mentoring others to raise delivery standards.…I’m Melissa Cross, an experienced project manager delivering ICT and business improvement initiatives with a hands-on, collaborative approach. I thrive on turning complex requirements into clear plans, guiding cross-functional teams, and delivering outcomes on time and within budget. In my roles at IBM and across the Victorian utilities sector, I have built governance frameworks, managed stakeholder communications, and driven change across large, multi-vendor programs. I am committed to ongoing improvement and mentoring others to raise delivery standards.

Melissa Cross

Project Manager, Production Manager, Production Coordinator, +2

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I’m Melissa Cross, an experienced project manager delivering ICT and business improvement initiatives with a hands-on, collaborative approach. I thrive on turning complex requirements into clear plans, guiding cross-functional teams, and delivering outcomes on time and within budget. In my roles at IBM and across the Victorian utilities sector, I have built governance frameworks, managed stakeholder communications, and driven change across large, multi-vendor programs. I am committed to ongoing improvement and mentoring others to raise delivery standards.…I’m Melissa Cross, an experienced project manager delivering ICT and business improvement initiatives with a hands-on, collaborative approach. I thrive on turning complex requirements into clear plans, guiding cross-functional teams, and delivering outcomes on time and within budget. In my roles at IBM and across the Victorian utilities sector, I have built governance frameworks, managed stakeholder communications, and driven change across large, multi-vendor programs. I am committed to ongoing improvement and mentoring others to raise delivery standards.

Available to hire

I’m Melissa Cross, an experienced project manager delivering ICT and business improvement initiatives with a hands-on, collaborative approach. I thrive on turning complex requirements into clear plans, guiding cross-functional teams, and delivering outcomes on time and within budget.

In my roles at IBM and across the Victorian utilities sector, I have built governance frameworks, managed stakeholder communications, and driven change across large, multi-vendor programs. I am committed to ongoing improvement and mentoring others to raise delivery standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Advanced

Work Experience

Project Manager at IBM

January 1, 2022 - Present

Leading a $7M data migration and software enhancement initiative for a major energy provider, overseeing a cross-functional team of 23 vendor and client personnel, driving alignment between project and BAU teams through proactive stakeholder engagement and coordinated planning, providing concise reporting via weekly status updates and monthly SteerCo presentations, owning end-to-end scheduling, forecasting, and governance to ensure delivery excellence.

PMO Resourcing Team Lead at IBM

January 1, 2022 - Present

Spearheading the PMO resourcing function for a large-scale SAP program supporting a Federal Government client; partnering with the Executive Team to define resourcing strategies, overseeing 500+ active roles, aligning commercial frameworks with resourcing plans, producing high-quality monthly client deliverables, mentoring staff and driving process improvements.

Project Manager at Southern Rural Water

October 1, 2018 - December 1, 2021

Delivered ICT and People & Culture projects, including tender evaluations and contract negotiation, HRIS/LMS rollout, Microsoft Office upgrade, cloud lift & shift, email/web security tools rollout and cyber security awareness training; managed requirements, MoSCoW prioritisation, data workflows, Change Management and stakeholder communications; mentored junior team members and contributed to policy documents.

Project Manager at Central Highlands Water

January 1, 2017 - September 30, 2017

Managed a project to replace a critical water information management tool; delivered on time and under budget; designed UI based on user requirements; documented functional specs; prepared governance materials and training; managed vendor relationships.

Project Coordinator at MYER

September 1, 2016 - November 30, 2016

Managed project schedule and budget on a complex multi-million-dollar transition project.

Project Coordinator at UXC Connect

August 1, 2015 - August 31, 2016

Delivered a $4m transition project to migrate a divested portion of the business network to Microsoft Azure; managed RAID, budgets, risks, issues and RFIs; maintained project documentation and stakeholder communications; scheduled with MS Project.

Junior Project Manager at Spotless

January 1, 2015 - June 30, 2015

Transition to EDI solution; resolved issues in SAP to progress POs and invoices; managed change and training of suppliers; identified risks and escalated as required.

Junior Project Manager at IBM

March 1, 2014 - November 30, 2014

Delivered employee engagement surveys; managed client relationships and trained client teams on a range of technology.

Junior Project Manager at Dimension Data Project Services Team

August 1, 2012 - March 31, 2014

Managed full life cycle ICT projects, engaging with technical and non-technical stakeholders and delivering network infrastructure solutions.

Junior Project Manager at TTC Infrastructure and Sustainability Division, Department of Education and Early Childhood Development

March 1, 2012 - August 31, 2012

Managed program financials; supported Program Director on constructing Trade Training Centres; site visits and reporting to DEEWR.

Jnr Project Manager at Spotless

January 1, 2015 - June 30, 2015

Collaborated with key suppliers to facilitate seamless transition to an EDI solution; investigated and resolved issues in SAP to progress POs and invoices; led change management and supplier training on EDI; identified risks and escalated as required to achieve outcomes.

Jnr Project Manager at IBM

March 1, 2014 - November 30, 2014

Delivered employee engagement survey projects locally and internationally; managed client relationships and exceeded expectations; trained client teams on use of specialised technology.

Jnr Project Manager at Dimension Data Project Services Team

August 1, 2012 - March 31, 2014

Managed delivery of full lifecycle ICT projects through to support and business as usual; effectively engaged with technical and non-technical stakeholders; facilitated collaboration to enable successful delivery of network infrastructure solutions.

Jnr Project Manager at Trade Training Centres in Schools Program (TTC) – Department of Education and Early Childhood Development

March 1, 2012 - August 31, 2012

Managed program financials; supported Program Director on the construction of Trade Training Centres throughout Victoria; site visits to measure progress against schedule; reporting to DEEWR.