BG

Borislav Georgiev

Available to hire

I'm Borislav Georgiev, a results-driven community and growth marketer with a track record of turning player insights into data-informed strategies for the gaming industry.

About

I’m Borislav Georgiev, a results-driven community and growth marketer with a track record of turning player insights into data-informed strategies for the gaming industry.

I specialize in building end-to-end campaigns, leading cross-functional teams, and translating complex data into actionable plans that boost engagement and retention across platforms.

  • 7 years' experience
  • Joined February 2026

Languages

  • BulgarianFluent
  • EnglishAdvanced

Industry experience

  • Gaming
  • Media & Entertainment
  • Professional Services

Work experience

Senior Customer Service Representative · PokerStarsJul 2020 – Nov 2023 · 3 yrs 5 mos

Managed customer service operations and supported cross-functional initiatives to improve service delivery and customer satisfaction.

Data Processing SpecialistSep 2018 – Jun 2019 · 10 mos

Performed data processing tasks ensuring data integrity and timely reporting.

Market Research AnalystMay 2016 – Feb 2020 · 3 yrs 10 mos

Conducted market research and competitive analysis to identify trends, consumer preferences, and growth opportunities; delivered actionable insights to stakeholders.

Education

Master's in Business Administration · University of National and World Economy2022 – 2023
Bachelor's Degree · University of Applied Sciences Utrecht2011 – 2015

Certifications and awards

Lean Six Sigma Yellow Belt2030 – 2026
Meta Certified Community Management2025 – 2026

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