Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Oussama Zaatouri. I’m a French Customer Support Specialist based in Timisoara, Romania, with a passion for helping people find quick, clear solutions. I handle high-volume inquiries via chat, email, and phone, resolve issues efficiently, and maintain customer satisfaction using CRM and ticketing tools. I value clear communication and active listening to turn challenges into positive outcomes. I'm ready to start immediately in a fast-paced environment, collaborating with teams to deliver excellent service and a friendly brand experience for every customer.…Hi, I’m Oussama Zaatouri. I’m a French Customer Support Specialist based in Timisoara, Romania, with a passion for helping people find quick, clear solutions. I handle high-volume inquiries via chat, email, and phone, resolve issues efficiently, and maintain customer satisfaction using CRM and ticketing tools. I value clear communication and active listening to turn challenges into positive outcomes. I'm ready to start immediately in a fast-paced environment, collaborating with teams to deliver excellent service and a friendly brand experience for every customer.

Oussama Zaatouri

Video Editor, Photoshop Editor, eCommerce Developer, +5





Hi, I’m Oussama Zaatouri. I’m a French Customer Support Specialist based in Timisoara, Romania, with a passion for helping people find quick, clear solutions. I handle high-volume inquiries via chat, email, and phone, resolve issues efficiently, and maintain customer satisfaction using CRM and ticketing tools. I value clear communication and active listening to turn challenges into positive outcomes. I'm ready to start immediately in a fast-paced environment, collaborating with teams to deliver excellent service and a friendly brand experience for every customer.…Hi, I’m Oussama Zaatouri. I’m a French Customer Support Specialist based in Timisoara, Romania, with a passion for helping people find quick, clear solutions. I handle high-volume inquiries via chat, email, and phone, resolve issues efficiently, and maintain customer satisfaction using CRM and ticketing tools. I value clear communication and active listening to turn challenges into positive outcomes. I'm ready to start immediately in a fast-paced environment, collaborating with teams to deliver excellent service and a friendly brand experience for every customer.

Available to hire

Hi, I’m Oussama Zaatouri. I’m a French Customer Support Specialist based in Timisoara, Romania, with a passion for helping people find quick, clear solutions. I handle high-volume inquiries via chat, email, and phone, resolve issues efficiently, and maintain customer satisfaction using CRM and ticketing tools. I value clear communication and active listening to turn challenges into positive outcomes.

I’m ready to start immediately in a fast-paced environment, collaborating with teams to deliver excellent service and a friendly brand experience for every customer.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Advanced

Romanian, Moldavian, Moldovan

Beginner

German

Beginner

Arabic

Fluent

Work Experience

Radiology Resident at Radiology Department, Timisoara

January 1, 2024 - Present

Multidisciplinary teamwork, accurate documentation, compliance with procedures. Clear communication with teams and patients (FR/EN). Time management and stress handling in high responsibility settings.