Available to hire
I am a detail-oriented professional with expertise in cash management, financial controls, and compliance. I have a proven track record optimizing operations, maintaining meticulous financial records, and resolving discrepancies.
I excel at transaction reconciliation, budget planning, and stakeholder coordination. I combine analytical rigor with strong interpersonal skills to deliver results in fast-paced environments.
Skills
Experience Level
Expert
Language
English
Fluent
Hausa
Intermediate
Work Experience
Call Centre Representative at ISONX Experiences / Give Directly (NGO)
January 1, 2024 - PresentDelivered high-quality customer service by actively listening to concerns, interpreting needs, and providing tailored solutions. Maintained composure under pressure while resolving inquiries promptly, achieving a 95% customer satisfaction rate. Articulated complex information clearly and professionally, ensuring compliance with organizational protocols.
NYSC Intern at Royal FM 95.1 MHz, Ilorin
January 1, 2023 - January 1, 2024Streamlined live program logistics, adhering to operational budgets and reducing resource waste by 15%. Analyzed social media engagement metrics to optimize content scheduling, boosting audience reach by 20%.
Class Teacher at Jenjo Sa Academy, Minna
January 1, 2023 - January 1, 2023Managed classroom budgets, cutting material costs by 15% through strategic procurement and inventory audits. Maintained 100% accuracy in financial and academic records, ensuring compliance with institutional policies.
Customer Service Representative at Sherlite Enterprise, Minna
January 1, 2019 - January 1, 2023Processed cash transactions (deposits, withdrawals, transfers) with zero discrepancies in high-volume settings. Reconciled daily cash registers, resolving discrepancies to ensure 100% accountability.
Radio Intern at Ultimate FM 103.9 Campus Radio, Minna
January 1, 2018 - January 1, 2019Coordinated on-air programming schedules, balancing priorities to meet strict deadlines.
Social Media Management / Content Creation (Intern) at Ultimate FM 103.9 Campus Radio, Minna
January 1, 2018 - January 1, 2019Narrative and voice performance; strategic thinking, communication skills, adaptability; visually skilled and trend-savvy.
SDG Volunteer at NYSC
January 1, 2023 - January 1, 2024Led resource allocation for sanitation projects, optimizing fund utilization by 20%. Head usher – directed logistics for 50–100 attendees, ensuring adherence to protocols and operational efficiency.
Education
Bachelor of Arts in English Language at Ibrahim Badamasi Babangida University, Lapai, Niger State
January 1, 2017 - January 1, 2021Senior Secondary School Certificate (SSCE) at Federal Government Girls' College, New Bussa, Niger State
January 1, 2011 - January 1, 2017Qualifications
Crisis Management & Customer Service
January 1, 2024 - February 16, 2026Collaborative Problem-Solving
January 1, 2019 - February 16, 2026Industry Experience
Education, Non-Profit Organization, Media & Entertainment, Professional Services, Government, Healthcare
Skills
Experience Level
Expert
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