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I am a product manager with a background in customer experience and digital communication, specialized in turning technical topics into clear, engaging content. My career began in customer support, where I learned how to explain complex systems in a way people actually understand. Since then, I’ve worked at the intersection of technology, UX, and business, often producing website copy, UX content, and launch messaging myself in lean teams. I enjoy making complex subjects accessible — and even enjoyable — without losing accuracy or depth.…I am a product manager with a background in customer experience and digital communication, specialized in turning technical topics into clear, engaging content. My career began in customer support, where I learned how to explain complex systems in a way people actually understand. Since then, I’ve worked at the intersection of technology, UX, and business, often producing website copy, UX content, and launch messaging myself in lean teams. I enjoy making complex subjects accessible — and even enjoyable — without losing accuracy or depth.

Daniela Miranda

Project Manager, UX Designer, UX Writer, +1

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I am a product manager with a background in customer experience and digital communication, specialized in turning technical topics into clear, engaging content. My career began in customer support, where I learned how to explain complex systems in a way people actually understand. Since then, I’ve worked at the intersection of technology, UX, and business, often producing website copy, UX content, and launch messaging myself in lean teams. I enjoy making complex subjects accessible — and even enjoyable — without losing accuracy or depth.…I am a product manager with a background in customer experience and digital communication, specialized in turning technical topics into clear, engaging content. My career began in customer support, where I learned how to explain complex systems in a way people actually understand. Since then, I’ve worked at the intersection of technology, UX, and business, often producing website copy, UX content, and launch messaging myself in lean teams. I enjoy making complex subjects accessible — and even enjoyable — without losing accuracy or depth.

Available to hire

I am a product manager with a background in customer experience and digital communication, specialized in turning technical topics into clear, engaging content. My career began in customer support, where I learned how to explain complex systems in a way people actually understand. Since then, I’ve worked at the intersection of technology, UX, and business, often producing website copy, UX content, and launch messaging myself in lean teams. I enjoy making complex subjects accessible — and even enjoyable — without losing accuracy or depth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

German

Advanced

French

Intermediate

Work Experience

Product Manager at Volkswagen Group Digital Solutions

February 1, 2025 - Present

Led strategy and delivery of a B2B EV fleet management service, owning the full roadmap and lifecycle of five major features, balancing current customer needs with long-term EV market evolution.

Product Manager at She Codes

October 1, 2022 - December 1, 2024

Led cross-functional collaboration between CEO, Design, Engineering, and Customer Success to evolve the product roadmap, launch new features, and increase user engagement while aligning business and user needs.

Head of Customer Experience at She Codes

March 1, 2022 - December 1, 2024

Represented the Voice of the Customer across Operations, Product, Marketing, and Executive leadership, ensuring customer insights shaped product and strategic decisions. Led customer and technical support teams, improved CRM and support processes, and established SLAs and performance metrics.

Customer Success Team Lead at She Codes

April 1, 2021 - March 1, 2022

Recruited, trained, and led a high-performing Customer Success team; designed workflows and automation for ticket distribution and escalation; created a comprehensive customer service policy manual; conducted monthly customer interviews to gather actionable insights.

Customer Success Specialist at She Codes

August 1, 2020 - April 1, 2021

Resolved customer issues across multiple platforms; analyzed feedback to drive product improvements; built a structured feedback loop between Support and business teams to increase product adoption; contributed to backlog reduction and improved customer satisfaction.