Technical and Support Analyst, can write documentation, debug, report bugs, craft email templates

Theodor Tranca

Technical and Support Analyst, can write documentation, debug, report bugs, craft email templates

Available to hire

Technical and Support Analyst, can write documentation, debug, report bugs, craft email templates

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

English
Fluent
German
Fluent
French
Fluent
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Freelance Creative Producer at Independent / Freelance
August 1, 2024 - Present
Working with an independent music promoter and three small up-and-coming indie folk bands. Created artworks, animated visuals, two music videos, posters, adapted materials to social media formats and Spotify canvas.
MFL Teacher at Twynham School
September 1, 2023 - December 31, 2023
Planned and delivered lessons for KS3 and KS4 for French, German and Spanish; collaborated with HoD and HoY; maintained parent engagement through meetings, calls, and emails; created and shared resources for KS3/KS4; liaised with TAs and SENCos; implemented reading strategies to improve self-efficacy and comprehension.
MFL Teacher at Bournemouth School for Girls
January 1, 2024 - March 31, 2024
Planned and delivered lessons for KS3 and KS4 for French, German and Spanish; collaborated with HoD and HoY; maintained parent engagement through meetings, calls, and emails; created and shared resources for KS3/KS4; liaised with TAs and SENCos; implemented reading strategies to improve self-efficacy and comprehension.
MFL Teacher at St. Peter’s RC School
March 1, 2024 - July 31, 2024
Planned and delivered lessons for KS3 and KS4 for French, German and Spanish; collaborated with HoD and HoY; maintained parent engagement through meetings, calls, and emails; created and shared resources for KS3/KS4; liaised with TAs and SENCos; implemented reading strategies to improve self-efficacy and comprehension.
Data Analyst at DDC AS
September 1, 2022 - July 31, 2023
Data stewardship for SaaS product for two clients, maintaining and improving databases through QC; debugging HTML reports, using SSH to read logs; setting up and testing sources and XPath scrapers; optimizing, debugging frameworks; maintaining OneSync SQL user database. In charge of fortnightly project reviews with data visualisations, dashboards, Jira planning; testing ML for sentiment analysis and false positive classification.
Team Lead at Transylvania Bioarchaeology CIC
June 1, 2022 - August 31, 2022
Managing and motivating a group of 16 students, coordinating on-field excavations, one-to-one support on osteological and bioarchaeological questions. Setting up the lab, demonstrating, ensuring safety protocols and proper handling of human remains. Documentation of excavation site through photography and 3D photogrammetry, contributing to the published report.
Carbon Literacy Data Analyst at Groundwork
April 1, 2022 - September 30, 2022
Planning activities, delivering lessons on climate science, carbon footprints for carbon literacy certificates; maintaining participants database, scanning forms, following up submissions; delivering QEMS reports and statistics for the Strategic Quality Lead; researching and writing reports on the green economy; managing federation’s channel for Carbon Literacy and redesigning folder structure.
Customer Support Specialist at Telus International
September 1, 2021 - April 30, 2022
Provided step-by-step guidance to hosts and guests, in a team of 12; inducted and mentored newer colleagues; escalated tickets; documented UI bugs in Confluence; contributed to knowledge base; achieved high customer satisfaction.
MSc Projects Assistant at Durham University
September 1, 2021 - September 30, 2021
Biology: Synthetic ribosomal RNAs in yeast project; lab setup protocols; storage of materials; Environmental/Geoarchaeology: Magnetic susceptibility research; photogrammetry models; temperature charts and soil location maps.
Digital Assistant at RTprojects
June 1, 2020 - August 31, 2020
Website maintenance; HTML/CSS updates; increased follower count and engagement on Instagram; liaised with similar mental health charities.
Research Assistant at Berlin-Brandenburg Academy of Sciences
February 1, 2019 - April 30, 2019
Corpus Nummorum project: digitising casts from Münzkabinett through 2.5D RTI models; streamlined the digitalisation workflow; created HTML mock-ups for site redesign; translated content and prepared English/Romanian versions.

Education

QTS + PGCE, MFL at University of Reading
October 1, 2023 - June 1, 2024
NCFE L3 Coding Practice at Capita Software Development Bootcamp
February 1, 2023 - May 1, 2023
BSc (Hons) Bioarchaeology at University of Durham
October 1, 2016 - September 1, 2021
Visiting Studies in Archaeology at Freie Universität Berlin
September 1, 2018 - June 1, 2019

Qualifications

Introduction to Good Clinical Practice (GCP)
January 1, 2023 - February 17, 2026
Introduction to Artificial Intelligence for Clinical Researchers
January 1, 2023 - February 17, 2026
Enhanced DBS - Update registered, Safeguarding Children and Adults
January 11, 2030 - February 17, 2026
Emergency First Aid At Work (RQF) L1/L3
January 11, 2030 - February 17, 2026
Python 101 for Data Science
January 11, 2030 - February 17, 2026

Industry Experience

Education, Healthcare, Non-Profit Organization, Professional Services, Media & Entertainment