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Hi, I’m Penyel Lizardo, a bilingual customer service professional based in White Plains, NY. I bring over three years of experience helping customers in fast-paced environments, resolving issues, answering questions, and scheduling support. I’m reliable, organized, and comfortable working remotely via chat, email, and phone. In addition to my customer service experience, I am pursuing a BS in Game Development at Pace University and hold an IT-focused associate degree from Westchester Community College. I enjoy applying problem-solving skills to create positive experiences and collaborating with teams on projects ranging from LEGO robotics instruction to game development and logo design.…Hi, I’m Penyel Lizardo, a bilingual customer service professional based in White Plains, NY. I bring over three years of experience helping customers in fast-paced environments, resolving issues, answering questions, and scheduling support. I’m reliable, organized, and comfortable working remotely via chat, email, and phone. In addition to my customer service experience, I am pursuing a BS in Game Development at Pace University and hold an IT-focused associate degree from Westchester Community College. I enjoy applying problem-solving skills to create positive experiences and collaborating with teams on projects ranging from LEGO robotics instruction to game development and logo design.

Penyel Lizardo

Game Developer, Web Developer, Designer, +2

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Hi, I’m Penyel Lizardo, a bilingual customer service professional based in White Plains, NY. I bring over three years of experience helping customers in fast-paced environments, resolving issues, answering questions, and scheduling support. I’m reliable, organized, and comfortable working remotely via chat, email, and phone. In addition to my customer service experience, I am pursuing a BS in Game Development at Pace University and hold an IT-focused associate degree from Westchester Community College. I enjoy applying problem-solving skills to create positive experiences and collaborating with teams on projects ranging from LEGO robotics instruction to game development and logo design.…Hi, I’m Penyel Lizardo, a bilingual customer service professional based in White Plains, NY. I bring over three years of experience helping customers in fast-paced environments, resolving issues, answering questions, and scheduling support. I’m reliable, organized, and comfortable working remotely via chat, email, and phone. In addition to my customer service experience, I am pursuing a BS in Game Development at Pace University and hold an IT-focused associate degree from Westchester Community College. I enjoy applying problem-solving skills to create positive experiences and collaborating with teams on projects ranging from LEGO robotics instruction to game development and logo design.

Available to hire

Hi, I’m Penyel Lizardo, a bilingual customer service professional based in White Plains, NY. I bring over three years of experience helping customers in fast-paced environments, resolving issues, answering questions, and scheduling support. I’m reliable, organized, and comfortable working remotely via chat, email, and phone.

In addition to my customer service experience, I am pursuing a BS in Game Development at Pace University and hold an IT-focused associate degree from Westchester Community College. I enjoy applying problem-solving skills to create positive experiences and collaborating with teams on projects ranging from LEGO robotics instruction to game development and logo design.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Afterschool Instructor – LEGO Robotics & Engineering at ICAMP

September 1, 2024 - May 1, 2025

Teach afterschool classes to elementary and middle school students focused on LEGO robotics and engineering. Guide students through hands-on projects combining creativity and STEM problem-solving. Encourage collaboration, logical thinking, and design skills through project-based learning. Maintain a positive and safe learning environment while managing class activities and materials. Communicate progress and achievements to parents and ICAMP supervisors.

Lumber Associate at Home Depot

January 1, 2021 - January 1, 2023

Guided over 50 customers in selecting lumber and other building materials while providing excellent service. Assisted customers in planning and completing home improvement projects from start to finish. Ensured a positive shopping experience by resolving concerns and offering practical solutions. Maintained an average 80% customer satisfaction rate through attentive support and follow-up. Educated customers on product features, benefits, and proper usage for their specific project needs. Collaborated with team members to maintain 95% inventory accuracy and ensure product availability. Handled up to 30 customer interactions simultaneously while sustaining a high standard of service during peak hours.

Customer Service Associate – Wood Department at Floor & Decor

January 1, 2023 - Present

Assisted over 25 customers monthly in selecting flooring materials tailored to their home projects. Specialized in wood flooring, providing expert guidance on product protection and maintenance. Delivered excellent customer service by answering questions, offering personalized recommendations, and supporting department sales of $89,000 in August. Maintained strong knowledge of wood, tile, decorative, and stone flooring to ensure accurate advice. Stayed current on 30+ products and promotions to inform customers and boost sales performance. Supported team efforts to maintain a clean, organized, and customer-friendly shopping environment.