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I'm Mahshid Khorasani, an AI Project Manager based in Milan, Italy. I serve as the primary liaison between clients and internal teams, leading the implementation of conversational AI solutions for sales and appointment setting. I manage prompt engineering, knowledge bases, testing and optimization, and I supervise the technical team to ensure successful delivery. In addition to my core responsibilities, I collaborate with marketing, sales, support, and engineering to align product development with business goals. I design and improve AI prompts and flows for chat, voice, and WhatsApp agents, manage phone number provisioning via Twilio and Vonage, and coordinate AI-driven marketing campaigns and lead qualification initiatives. I also explore AI-based image generation and frontend development for our agents.…I'm Mahshid Khorasani, an AI Project Manager based in Milan, Italy. I serve as the primary liaison between clients and internal teams, leading the implementation of conversational AI solutions for sales and appointment setting. I manage prompt engineering, knowledge bases, testing and optimization, and I supervise the technical team to ensure successful delivery. In addition to my core responsibilities, I collaborate with marketing, sales, support, and engineering to align product development with business goals. I design and improve AI prompts and flows for chat, voice, and WhatsApp agents, manage phone number provisioning via Twilio and Vonage, and coordinate AI-driven marketing campaigns and lead qualification initiatives. I also explore AI-based image generation and frontend development for our agents.

Mahshid Khorasani

Project Manager, AI Prompt Engineer, AI Engineer, +6

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I'm Mahshid Khorasani, an AI Project Manager based in Milan, Italy. I serve as the primary liaison between clients and internal teams, leading the implementation of conversational AI solutions for sales and appointment setting. I manage prompt engineering, knowledge bases, testing and optimization, and I supervise the technical team to ensure successful delivery. In addition to my core responsibilities, I collaborate with marketing, sales, support, and engineering to align product development with business goals. I design and improve AI prompts and flows for chat, voice, and WhatsApp agents, manage phone number provisioning via Twilio and Vonage, and coordinate AI-driven marketing campaigns and lead qualification initiatives. I also explore AI-based image generation and frontend development for our agents.…I'm Mahshid Khorasani, an AI Project Manager based in Milan, Italy. I serve as the primary liaison between clients and internal teams, leading the implementation of conversational AI solutions for sales and appointment setting. I manage prompt engineering, knowledge bases, testing and optimization, and I supervise the technical team to ensure successful delivery. In addition to my core responsibilities, I collaborate with marketing, sales, support, and engineering to align product development with business goals. I design and improve AI prompts and flows for chat, voice, and WhatsApp agents, manage phone number provisioning via Twilio and Vonage, and coordinate AI-driven marketing campaigns and lead qualification initiatives. I also explore AI-based image generation and frontend development for our agents.

Available to hire

I’m Mahshid Khorasani, an AI Project Manager based in Milan, Italy. I serve as the primary liaison between clients and internal teams, leading the implementation of conversational AI solutions for sales and appointment setting. I manage prompt engineering, knowledge bases, testing and optimization, and I supervise the technical team to ensure successful delivery.

In addition to my core responsibilities, I collaborate with marketing, sales, support, and engineering to align product development with business goals. I design and improve AI prompts and flows for chat, voice, and WhatsApp agents, manage phone number provisioning via Twilio and Vonage, and coordinate AI-driven marketing campaigns and lead qualification initiatives. I also explore AI-based image generation and frontend development for our agents.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Persian

Fluent

English

Fluent

Italian

Intermediate

Work Experience

AI Project Manager at Digital Coach

September 1, 2023 - Present

Primary point of contact between internal teams and clients; coordinating activities to align with client needs. Translate business requirements into actionable tasks, monitor progress, and resolve issues. Supervise the development team to ensure clear task understanding and smooth execution. Build strong relationships with clients and stakeholders via updates, reports, and feedback. Collaborate with marketing, sales, customer support, and technical teams to enhance product development and user experience. Design and optimize prompts/flows for AI chat, voice, and WhatsApp agents. Manage phone number procurement via Twilio and Vonage and connect numbers to the AI voice platform via API keys. Participate in meetings to define AI product requirements and manage proposals. Work with Google AI Studio to generate images through precise prompts. Contribute to frontend work with LLM-based vibe coding for local-host deployment.

Conversational AI Specialist at AI Scale Up Program (subgroup of Digital Coach)

March 1, 2024 - November 1, 2024

Create AI-based marketing campaigns using AI voice and AI WhatsApp agents to capture outbound leads. Build AI flows using no-code/low-code tools (n8n, Flowise, Langflow) to automate outreach, lead qualification, and webinar invitations with calendar integration. Identify software bugs during testing and coordinate with support teams. Develop custom GPTs for the website to support prospects across sales, social media, and marketing. Conduct market research and test automation tool evaluations. Create AI voice agents to automate initial lead contact, qualification, and appointment setting. Develop AI chatbots for the website using no-code/low-code platforms and manage prompt engineering to ensure desirable outputs.

Sales Development Representative at Venture Way Startup Ecosystem

September 1, 2023 - March 1, 2024

Communicate with potential clients via cold calls, emails, and WhatsApp texts. Qualify leads from marketing campaigns and identify customer needs to propose suitable solutions. Collect and report customer feedback to improve campaigns. Lead generation via LinkedIn and the company website chatbot. Conduct discovery calls to qualify opportunities for the sales team and organize meetings between prospects and account executives. Update lead records in Zoho CRM.

Incubation Analyst Intern at Venture Way Startup Ecosystem

June 1, 2023 - September 1, 2023

Evaluate startup pitch decks and prepare reports to improve pitches. Review apps for fund eligibility or investor linkage. Identify and evaluate startup needs, business models, products/services. Help startups define target markets, value proposition, marketing strategies, and revenue models; prepare business plans. Define KPIs relevant to each startup. Participate in startup and investment calls to present ideas to investors.

Junior Market Research Intern at GAOTek Inc.

April 1, 2023 - June 1, 2023

Apply content marketing strategies by producing compelling written materials for the website. Identify sector needs, gaps, and growth opportunities, and present GAOTek RFID and IoT sensor solutions. Mentor new interns and assist in webpage optimization for better user experience.

Conversational AI Specialist at Digital Coach

March 1, 2024 - November 1, 2024

Within the AI Scale Up Program, created AI-based marketing campaigns using AI voice and AI WhatsApp agents; built AI flow automations for lead qualification and appointment setting; identified software bugs; developed a custom GPT for the website; conducted market research and test automation.

Sales Development Representative at Digital Coach

September 1, 2023 - March 1, 2024

Prospected potential clients via cold calls, emails, and WhatsApp; qualified leads from marketing campaigns; gathered and reported customer feedback; engaged in lead generation via LinkedIn and chatbot; conducted discovery calls and coordinated meetings.