Customer Relations and Operations Management Specialist with over 5 years of professional experience.

Aleksandra Kuprina

Customer Relations and Operations Management Specialist with over 5 years of professional experience.

Available to hire

Customer Relations and Operations Management
Specialist with over 5 years of professional
experience.

Language

English
Fluent
Latvian
Advanced
Russian
Fluent

Work Experience

Hotel General Manager at North Star Asset Holding SIA
January 1, 2023 - January 1, 2025
Led hotel operations with a focus on strategic planning, revenue optimization, and guest satisfaction. Oversaw budgeting and financial reporting, liaised with key clients and partners, and led the management team to achieve high performance results.
Restaurant Art Director at LP Concept SIA
January 1, 2024 - January 1, 2025
Led the visual concept and interior design of the restaurant from construction planning to final execution. Managed branding and identity, including logo, menus, packaging, and social media visuals. Collaborated with contractors, suppliers, and internal teams to ensure design consistency and quality. Coordinated multiple projects simultaneously, meeting deadlines and budget requirements.
Administrative Assistant at Gentlemen SIA
January 1, 2022 - January 1, 2023
Provided support to the CEO of a consulting company in client communication and document management.
Front Desk Administrator at Terbatas SIA
January 1, 2021 - January 1, 2023
Ensuring first-class guest service, handling guest operations, providing consultations on hotel services and amenities, and promptly resolving guest inquiries and requests. Managing bookings and documentation, and maintaining high service standards meeting VIP client expectations.

Education

Certificate at Basics of Accounting
January 1, 2023 - February 17, 2026

Qualifications

Basics of Accounting
January 1, 2023 - February 17, 2026

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services, Education