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Hi, I'm Inna Renkas, a customer-support and content professional based in Kyiv. I have strong experience managing customer interactions through CRM systems, resolving complex inquiries, and optimizing support workflows to improve customer satisfaction, retention, and activation. I thrive on delivering high-quality, accurate assistance across multiple channels while keeping a friendly, helpful user experience. I'm particularly interested in customer-support optimization, CRM automation, and data-driven approaches to service quality. I enjoy collaborating with cross-functional teams—designers, developers, and product managers—to align on goals, improve workflows, and drive engagement.…Hi, I'm Inna Renkas, a customer-support and content professional based in Kyiv. I have strong experience managing customer interactions through CRM systems, resolving complex inquiries, and optimizing support workflows to improve customer satisfaction, retention, and activation. I thrive on delivering high-quality, accurate assistance across multiple channels while keeping a friendly, helpful user experience. I'm particularly interested in customer-support optimization, CRM automation, and data-driven approaches to service quality. I enjoy collaborating with cross-functional teams—designers, developers, and product managers—to align on goals, improve workflows, and drive engagement.

Inna Renkas

Content Creator, SEO Expert, Social Media Manager, +2

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Hi, I'm Inna Renkas, a customer-support and content professional based in Kyiv. I have strong experience managing customer interactions through CRM systems, resolving complex inquiries, and optimizing support workflows to improve customer satisfaction, retention, and activation. I thrive on delivering high-quality, accurate assistance across multiple channels while keeping a friendly, helpful user experience. I'm particularly interested in customer-support optimization, CRM automation, and data-driven approaches to service quality. I enjoy collaborating with cross-functional teams—designers, developers, and product managers—to align on goals, improve workflows, and drive engagement.…Hi, I'm Inna Renkas, a customer-support and content professional based in Kyiv. I have strong experience managing customer interactions through CRM systems, resolving complex inquiries, and optimizing support workflows to improve customer satisfaction, retention, and activation. I thrive on delivering high-quality, accurate assistance across multiple channels while keeping a friendly, helpful user experience. I'm particularly interested in customer-support optimization, CRM automation, and data-driven approaches to service quality. I enjoy collaborating with cross-functional teams—designers, developers, and product managers—to align on goals, improve workflows, and drive engagement.

Available to hire

Hi, I’m Inna Renkas, a customer-support and content professional based in Kyiv. I have strong experience managing customer interactions through CRM systems, resolving complex inquiries, and optimizing support workflows to improve customer satisfaction, retention, and activation. I thrive on delivering high-quality, accurate assistance across multiple channels while keeping a friendly, helpful user experience.

I’m particularly interested in customer-support optimization, CRM automation, and data-driven approaches to service quality. I enjoy collaborating with cross-functional teams—designers, developers, and product managers—to align on goals, improve workflows, and drive engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Ukrainian

Fluent

Greek, Modern

Advanced

Italian

Beginner

Work Experience

Customer Support Representative at XL

February 1, 2022 - December 1, 2025

Multichannel customer support via chat, email, and phone; ensured fast, clear, and customer-friendly communication across all channels. Managed orders, payments, deliveries, and returns to ensure smooth and accurate handling of customer requests; collaborated with logistics, finance, and product teams to resolve complex cases and escalate issues as necessary.

SEO Editor / Content Manager

November 1, 2019 - December 1, 2022

Content Creation & Optimization: Developed, edited, and enhanced SEO-driven content across multiple niches, ensuring alignment with search intent, keyword strategy, and brand tone. Keyword Research & Strategy: Conducted in-depth keyword analysis using Ahrefs, SEMrush, and GSC to identify opportunities, improve rankings, and support data-driven content planning. Content Quality Assurance: Ensured accuracy, consistency, and clarity across all published materials, maintaining high editorial standards and optimizing content structure for readability and SEO performance. Analytics & Performance Monitoring: Tracked and analyzed content metrics via Google Analytics and other SEO tools to evaluate effectiveness, identify growth opportunities, and refine strategies. SEO Improvements & On-Page Enhancements: Applied on-page SEO best practices, including metadata updates, internal linking, formatting improvements, and content updates to boost organic visibility. Collaboration & Workflow Management

Content Editor / Feed Editor

November 1, 2019 - December 1, 2022

Feed Editor: Maintained and updated dynamic content feeds, ensuring timely publication and smooth delivery across platforms. Editorial Editing & Visual Optimization: Edited articles, headlines, and visuals to enhance clarity, engagement, and style while adhering to editorial guidelines. Trending Topic Research: Monitored industry trends, news, and user interests to identify relevant topics and optimize feed relevance and engagement. Quality Assurance & Accuracy Control: Ensured factual accuracy, grammatical correctness, and consistency across all published materials, maintaining high editorial standards. Content Structuring & Formatting: Organized content for readability and user experience, applying best practices for layout, tagging, and metadata usage. Collaboration & Workflow Coordination: Worked closely with clients and content teams to align publication schedules, meet deadlines, and ensure smooth editorial processes.