Elena Yarkova

UX/UI Designer at Sush Lab

Led end-to-end redesign of the TSB mobile banking app, transforming complex legacy user stories into intuitive low-fidelity wireframes and polished, high-fidelity interfaces. Expanded the design system to ensure visual consistency, accessibility (WCAG 2.2), and seamless navigation across banking features. Translated insights from user researchers and business analysts into streamlined user flows and interactive prototypes, balancing strict security requirements with a user-centric experience. Drove iterative improvements through Agile processes, incorporating stakeholder feedback and usability testing data to optimize conversions and user satisfaction.

UX Design Intern at Gallagher Security

Designed AI Agent interface to improve information retrieval, demonstrating practical LL M integration in enterprise software. Created user personas and journey maps identifying pain points and opportunities for product development. Developed an interactive prototype demonstrating the integration of the AI Agent into administrative workflows. Conducted usability testing with internal stakeholders, leading to clear insights on improving task flow efficiency and reducing admin time spent.

Research Assistant at The University of Waikato

Led an academic research study with 50+ participants using Tobii eye-tracking, analysing how heading styles affect information search behaviour in long-read articles. Designed and built interactive research tasks using Framer, creating controlled testing environments for data collection. Analysed the results and presented research findings to the academic team.