I am a user-oriented business analyst and project manager with a track record in digital transformation, ERP implementations, and cross-functional program delivery across technical and international environments. I excel at bridging business, IT, and finance to drive clarity, collaboration, and sustainable results. I thrive on designing tailored processes, enabling change, and delivering improvements that enhance operational efficiency and user experience. I bring technical and cultural agility, working across ERP, SaaS cloud platforms, and in-house systems. My focus is on stabilizing and optimizing enterprise applications, improving reporting and analytics, and enabling robust financial processes in global organizations. I am a trusted advisor and facilitator who prioritizes stakeholder alignment and measurable outcomes.

Anna Carlsson Lopes

I am a user-oriented business analyst and project manager with a track record in digital transformation, ERP implementations, and cross-functional program delivery across technical and international environments. I excel at bridging business, IT, and finance to drive clarity, collaboration, and sustainable results. I thrive on designing tailored processes, enabling change, and delivering improvements that enhance operational efficiency and user experience. I bring technical and cultural agility, working across ERP, SaaS cloud platforms, and in-house systems. My focus is on stabilizing and optimizing enterprise applications, improving reporting and analytics, and enabling robust financial processes in global organizations. I am a trusted advisor and facilitator who prioritizes stakeholder alignment and measurable outcomes.

Available to hire

I am a user-oriented business analyst and project manager with a track record in digital transformation, ERP implementations, and cross-functional program delivery across technical and international environments. I excel at bridging business, IT, and finance to drive clarity, collaboration, and sustainable results. I thrive on designing tailored processes, enabling change, and delivering improvements that enhance operational efficiency and user experience.

I bring technical and cultural agility, working across ERP, SaaS cloud platforms, and in-house systems. My focus is on stabilizing and optimizing enterprise applications, improving reporting and analytics, and enabling robust financial processes in global organizations. I am a trusted advisor and facilitator who prioritizes stakeholder alignment and measurable outcomes.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert

Language

Swedish
Fluent
English
Fluent
French
Fluent

Work Experience

Business Analyst at UNHCR, The UN Refugee Agency
December 1, 2024 - November 1, 2025
Finance functional lead within the Str8n project, stabilizing and optimizing enterprise systems and acting as a liaison between Finance and other divisions. Coordinated monthly and year-end closures, improved operational efficiency, user experience, and reporting/analytics capabilities. Implemented a SharePoint-based tracking site for monthly and year-end activities, redesigned budget integration with better error handling, and ensured continuity of core financial processes within the Cloud ERP environment.
Project Manager, Cloud Enterprise Resource Planning (ERP) Transformation at UNHCR, The UN Refugee Agency
November 1, 2021 - March 1, 2024
PMO member and project manager for digital transformation deploying Oracle Cloud ERP (SaaS) to cover budget management, finance, contributions, and supply chain. Oversaw project planning, deliverable tracking, risk management, and change requests in line with PMLC. Managed financial monitoring, cutover planning, and stakeholder collaboration to ensure quality deliverables and user adoption. Shared accountability for transition from PeopleSoft to Oracle Cloud ERP across 20,000+ staff.
Project Manager / Revenue Management at World Intellectual Property Organization (WIPO)
October 1, 2013 - October 1, 2020
Led the Revenue Management project to standardize financial payment processes, implemented the new ePay2 solution, and migrated high-volume transactions. Coordinated cross-functional teams to design, test, and deploy integrated payment architecture aligned with Financial Rules and Regulations; drove the upgrade of the FSCM system (9.2.9 to 9.2.30) and managed remote upgrade activities and 19,000+ objects. Championed automation and a unified payment strategy to improve cash flow and reporting.
Service Manager / Business Analyst / Project Manager at Viterra
October 1, 2011 - July 1, 2012
Managed functional enhancements for Softmar and TradePaq:TRM (maritime freight/trade systems). Modeled and redesigned business processes for logistics and international trade, coordinated testing globally, and served as liaison between business teams, developers, and external partners to ensure continuity and performance of deployed solutions.
Business Analyst, Hospitality System for Tradco Group at Synercom SA
January 1, 2011 - March 1, 2011
Collected and structured user requirements for a new hotel management system, drafted functional specifications, performed needs analysis, and produced a BRD with recommendations that informed subsequent project phases.
Project Manager / Business Analyst, Microsoft SharePoint Collaboration Platform at Strand Interconnect AB
August 1, 2007 - September 1, 2008
Managed SCRUM-driven SharePoint implementations, designed standardized collaborative portals, created user guides, and delivered training to promote solution adoption and client productivity.
Project Manager / Business Analyst / Customer Boarding Manager at Endorsia AB
July 1, 2006 - August 1, 2007
Led client onboarding and integration for a Nordic B2B platform, managed change requests and incidents across international teams, and analyzed business needs to support strategic platform decisions.
Project Manager / Business Analyst / System Developer at Kappahl AB
June 1, 2001 - June 1, 2006
System owner of the in-house purchasing system (ININ); developed reports, interfaces, and data interfaces with Oracle. Led technical projects including the Product Data Management (PDM) system implementation and collaborated with business teams to improve data reliability and traceability.

Education

Master programme in Digital Business Development at Linnaeus University
January 1, 2025 - January 1, 2027
Critical Design and Practical Ethics for AI at Halmstad University
January 1, 2024 - January 1, 2024
Human-AI Interaction at University West
January 1, 2024 - January 1, 2024
To Lead Digital Transformation at Linnaeus University
January 1, 2024 - January 1, 2024
Bachelor of Science, Informatics at University of Gothenburg
January 1, 2024 - January 1, 2024
Digitalization of Society at University of Gothenburg
January 1, 2022 - January 1, 2022
Personal Leadership at Self-directed / Various providers
January 1, 2021 - January 1, 2021
Business Analyst IIBA at IT Academy
January 1, 2013 - January 1, 2013
Developer and Administrator of iCore Integration Suite at iCore
January 1, 2006 - January 1, 2006
Oracle University at Oracle
January 1, 2005 - January 1, 2005

Qualifications

AWS Cloud Practitioner
January 1, 2020 - February 18, 2026
ITIL v3 Foundation
January 1, 2013 - February 18, 2026
Managing Successful Programmes (MSP)
January 1, 2020 - February 18, 2026
CobIT 4.1
January 1, 2013 - February 18, 2026
PRINCE2 Agile Foundation
January 1, 2019 - February 18, 2026
PRINCE2 Agile Practitioner
January 1, 2019 - February 18, 2026
MS Project
January 1, 2013 - February 18, 2026
PRINCE2 Foundation
January 1, 2013 - February 18, 2026
PRINCE2 Practitioner
January 1, 2013 - February 18, 2026
ISO/IEC 20000
January 1, 2013 - February 18, 2026
Professional Scrum Master I
January 1, 2013 - February 18, 2026
Mental Training Practitioner
January 1, 2008 - February 18, 2026

Industry Experience

Government, Non-Profit Organization, Professional Services, Software & Internet, Education, Transportation & Logistics, Travel & Hospitality