Amanda Tong

Sales Consultant at Telstra

Delivered tailored telecommunications solutions through consultative selling, aligning customer needs with appropriate products and services. Consistently met and exceeded individual sales and service KPIs in a fast-paced retail environment. Used customer data and insights to personalize recommendations, strengthening customer satisfaction and retention. Maintained strong product and technical knowledge to support devices and troubleshoot issues. Supported brand standards through visual merchandising and in-store presentation aligned with Telstra's marketing guidelines. Collaborated with cross-functional teams to achieve store targets and service outcomes.