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I am a friendly, detail-oriented content professional with a background in copywriting, teaching, and technical support for Google products. I design and maintain healthcare and consumer-health content, develop internal documentation, and help optimize CMS-driven workflows and procurement processes across regions. I enjoy turning complex information into clear, accessible content and supporting cross-functional teams with well-structured materials and processes. I love building SME relationships, training colleagues, and guiding projects from concept to publication. I’m eager to grow further in Technical Content, Communications, B2B and Technology sectors, bringing a collaborative mindset and a passion for quality and consistency.…I am a friendly, detail-oriented content professional with a background in copywriting, teaching, and technical support for Google products. I design and maintain healthcare and consumer-health content, develop internal documentation, and help optimize CMS-driven workflows and procurement processes across regions. I enjoy turning complex information into clear, accessible content and supporting cross-functional teams with well-structured materials and processes. I love building SME relationships, training colleagues, and guiding projects from concept to publication. I’m eager to grow further in Technical Content, Communications, B2B and Technology sectors, bringing a collaborative mindset and a passion for quality and consistency.

Carolina Mora Medina

Content Creator, Copywriter, Community Manager

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I am a friendly, detail-oriented content professional with a background in copywriting, teaching, and technical support for Google products. I design and maintain healthcare and consumer-health content, develop internal documentation, and help optimize CMS-driven workflows and procurement processes across regions. I enjoy turning complex information into clear, accessible content and supporting cross-functional teams with well-structured materials and processes. I love building SME relationships, training colleagues, and guiding projects from concept to publication. I’m eager to grow further in Technical Content, Communications, B2B and Technology sectors, bringing a collaborative mindset and a passion for quality and consistency.…I am a friendly, detail-oriented content professional with a background in copywriting, teaching, and technical support for Google products. I design and maintain healthcare and consumer-health content, develop internal documentation, and help optimize CMS-driven workflows and procurement processes across regions. I enjoy turning complex information into clear, accessible content and supporting cross-functional teams with well-structured materials and processes. I love building SME relationships, training colleagues, and guiding projects from concept to publication. I’m eager to grow further in Technical Content, Communications, B2B and Technology sectors, bringing a collaborative mindset and a passion for quality and consistency.

Available to hire

I am a friendly, detail-oriented content professional with a background in copywriting, teaching, and technical support for Google products. I design and maintain healthcare and consumer-health content, develop internal documentation, and help optimize CMS-driven workflows and procurement processes across regions. I enjoy turning complex information into clear, accessible content and supporting cross-functional teams with well-structured materials and processes.

I love building SME relationships, training colleagues, and guiding projects from concept to publication. I’m eager to grow further in Technical Content, Communications, B2B and Technology sectors, bringing a collaborative mindset and a passion for quality and consistency.

Skills

Copywriting

Adobe Photoshop

Editorial Illustration

Experience Level

Copywriting

Expert

Adobe Photoshop

Intermediate

Editorial Illustration

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Intermediate

Work Experience

Content Manager at Kenvue

January 1, 2024 - Present

Content development and maintenance supporting procurement; Internal documentation; Supplier relationship management, catalog management, and category enablement through Ariba; CMS-based content management; Procurement internal communications.

Knowledge Content Specialist at Accolade (Czech Republic)

January 1, 2023 - January 1, 2024

Undefined customer-facing health care-related content building and maintenance; Content design and structure; Content quality assurance; Ensuring consistency with tools and style guidelines; Creation of internal documentation and guidance; Support new customer training and internal training; SME for first-line benefits/claims specialists; Customer content implementation and configuration; Escalation to other Analysts.

Technical Content Editor & Writer at Amazon

January 1, 2023 - January 1, 2023

Temporary HR writing, editing, proofreading and updating English content for multiple CMS platforms used by off-site recruitment contact centers; Establishing internal processes and documentation; SME for the ACCS department; Project management.

Content Editor at E-travel (Greece)

January 1, 2022 - January 1, 2023

Contract flights’ customer support - related content writing and management; Social media inquiries management; Development of existing methods & procedures to increase accuracy & efficiency of the Customer department; Localization of Portuguese and Brazilian markets; Development of templates and style guides for call center agents; Mentoring travel agent trainees.

Teacher & Supervisor at Rol a r & Aprender (Portugal)

January 1, 2018 - January 1, 2021

Contract site and teachers’ supervision; Planning of classes; Teaching children, teenagers, and young adults; Organization of children's events; Teachers' interviews.

Copywriter & Editor at Amaze Studio (Portugal)

January 1, 2016 - January 1, 2018

Contract market research and project research; Branding; Content writing; Management and networking in social media; Translation from English to Portuguese.