Systems Administrator at Clare Tourism Development

Provide 2nd and 3rd line IT support for staff and management; develop ICT controls, procedures and training; collaborate with Project Manager on migration/consolidation projects across hardware, network, cloud and software applications for internal and 3rd party apps; manage backups and security configuration of servers using Veeam and VMware; image laptops with Autopilot and deploy software via Microsoft Intune; create profiles for new employees and Radius VPN profiles; resolve hardware/software issues via Zendesk; install line-of-business software (e.g., Oracle, Gamma, Hubble); oversee retail systems, VoIP and user extensions.

Systems Administrator at The City Bin Company

Based at Galway HQ with responsibility for company network (physical and virtual servers, firewalls, switches), backups, line-of-business software, and Customer Centre laptops/PCs/VoIP extensions; provided technical support to staff and management; supported Dublin office and D.R. site in Citywest. Technologies included Azure AD, VMware, Veeam, SharePoint and Office 365 (Exchange Online), Defender, AD Connect; LOB software connected to MS SQL/ MS Access.

Analyst Programmer at University of Limerick

Troubleshoot and resolve issues on staff/desktops; image new PCs; manage TopDesk tickets; create Knowledge Items for Service Desk; own assigned TopDesk tickets; use Microsoft Intune to view Windows 10 versions and installed software.

Technical Officer Grade V at Clare County Council

Support all Council users on Exchange Online; configure Windows 10 laptops/desktops; configure Avaya VoIP extensions; support IP Credit Card Terminals; set up Chamber Meetings; used Citrix and Endpoint VPNs; Sophos Anti-Virus; used MS SharePoint; contributed to Windows 10 and O365 rollout during COVID-19; worked with Cisco Meraki Firewalls, wireless APs and Avaya VoIP; supported Elected Members and staff.

Systems Administrator at Kneat Solutions Ltd

Member of IT Operations; build, administer and maintain production, staging and development environments; resolve issues; image Windows 10; manage VoIP and user extensions; used VMware, Sophos Anti-Virus, LastPass, Cisco Meraki firewall and wireless APs, and Veeam backups.

Network and Systems Administrator at Bolger Engineering

Provide technical support and maintenance of business systems; backups, antivirus and storage; manage Windows 7/10, MS SQL Server, Exchange 2010 & Active Directory, MS Office, Hyper-V, Veeam and ESET; coordinate VoIP system maintenance/upgrade; factory floor barcode scanners/software/production printers; oversee hardware.

Systems Administrator & Developer at Aillwee Cave Company Ltd

Developed and maintained Windows network (MS Server 2012, Windows 10/7); trained users; installed/deployed Asterisk FreePBX VoIP server; configured Grandstream extensions and IP CCTV; developed Access 2010/2016 databases for Santa's Workshop and PO system; administered Microsoft SharePoint site and migrated data/mailboxes; configured Windows Server 2012 deployment in 2014.

EPOS Clerk / Cash Office Clerk / Sales Clerk at Dunnes Stores

EPOS till price changes; staff training on EPOS; cash office duties including daily takings, deposits, reporting; switchboard duties.

Level 1 Technical Support at Sykes (Sony Ireland and UK)

Provide telephone IT support to non-technical and technical Sony customers; remote issue resolution; exceeded targets; worked as part of a team.