Freelance Design Services at Cait Design Co.

Advanced from administrative support to leading commercial new development and portfolio operations across multiple projects. Supported capital sourcing by developing investor and lender pitch decks, offering summaries, and presentation materials, contributing to financing and investment discussions. Managed marketing strategy and social media for multifamily properties, producing short-form content to promote the portfolio and drive visibility. Oversaw project execution by coordinating with project managers and general contractors on behalf of ownership, ensuring timelines, budgets, and priorities stayed aligned. Acted as a cross-functional problem-solver, adapting to shifting project needs across development, property management, marketing, and finance.

Content Coordinator & Designer at Milan Laser Hair Removal

Collaborated cross-departmentally to solve operational challenges and maintain internal brand assets. Created and managed SOPs for new clinic openings, improving consistency, reducing errors, and accelerating clinic launches. Implemented a call-triage process to troubleshoot clinic technical issues, reducing laser equipment downtime. Supported internal events through design, planning, and on-site execution.

Communications Coordinator at Milan Laser Hair Removal

Led internal communications from planning through execution, developing nationwide clinic public relations. Facilitated weekly executive communications meetings and designed executive presentations. Served as the primary editor for operations department communications.